Michelle Sanchez | Page 2

No big thing. your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool More

by donnatafoya373 Verified Customer Verified Customer

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Pleasant employees with knowledge and understanding. Very pleased with service. I am completely satisfied. Thank you. Very pleased with service. I am completely satisfied. Thank you. More

by bigsmallhhh Verified Customer Verified Customer

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I have always trusted Michelle Sanchez. She has exemplified the utmost professionalism and exemplifies true customer service. Where she goes our vehicles go. Thanks much, FORD family!! She has exemplified the utmost professionalism and exemplifies true customer service. Where she goes our vehicles go. Thanks much, FORD family!! More

by Apple Verified Customer Verified Customer

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Took care of everything I needed. Gave me confidence that my older car is still safe to drive. Gave me confidence that my older car is still safe to drive. More

by PNPCONRAD Verified Customer Verified Customer

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Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean! coffee! Service was Good and left inside of My Truck Clean! More

by mikebartelgas Verified Customer Verified Customer

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Michelle is attentive and is always willing to work out solutions! She knows how to take care of her customers solutions! She knows how to take care of her customers More

by GALC8888 Verified Customer Verified Customer

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Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. More

by SMOTGND52 Verified Customer Verified Customer

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The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent my 8hr's coming back and fort to the dealership for a regular oil change and wheel alignment! It was really frustrating which i did not expect. I have been a regular customer at puente hills since 2017 since i took my ford transit... More

by JOEYBALUYUT_328 Verified Customer Verified Customer

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Michelle was very good with communication she called me with updates. Overall i had a great experience!! with updates. Overall i had a great experience!! More

by SANTIAGO.ARVIZU1 Verified Customer Verified Customer

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It took over two hours for an oil change and a tire rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said something about the appointment not pertaining to when the car would be worked on. I then had to bring up the shuttle service I asked for. He was about to tell me how long I would have to wait when the shuttle driver showed up to the service desk and I was fortunately able to use the service without having to wait for the shuttle to run home those that had arrived before me. The shuttle service was great. Although it took about an hour for me to my destination, the driver was curteous and was a cautious driver. When I arrived to pick up my car, Michelle Sanchez quickly came to assist me and help me to pay for the service. She was also great! More

by DAP Verified Customer Verified Customer

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