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Michelle Sanchez
Michelle Sanchez at Puente Hills Ford
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Michelle Sanchez | Page 3

Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.7
70 Reviews
4.7

70 Reviews

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70 Reviews of Michelle Sanchez

September 08, 2023

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Employee Rating

Everyone that assisted me at Puente Hills Ford went above and beyond. They helped me during a very stressful time and made it as smooth as possible. Thank you More

by MARVERURE83
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ken Vasquez , Emmanuel Glock, Shannon McDowell, Terrel Williams

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Sep 13, 2023

Puente Hills Ford responded

We're pleased to hear that everyone at Puente Hills Ford went above and beyond to assist you during a stressful time. Your satisfaction is our priority, and we're glad we could make the experience as smooth as possible. Thank you for your kind words, and if you ever need further assistance, don't hesitate to reach out.

September 07, 2023

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Michelle made me feel like I was a priority. I won’t go anywhere else More

by KRYSTALIII
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Both Joe and Sammy were excellent in their role , of safely getting me to Puente hill’s Ford

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Sep 13, 2023

Puente Hills Ford responded

We're delighted to hear that Michelle made you feel like a priority. Thank you for your loyalty, and we look forward to serving you again in the future.

September 03, 2023

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Me gusta su atención son bien amables lo recomiendo estoy satisfecha con la atención que prestan gracias More

by cabanas.elizabeth.ec
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , JJ Crisp, Emmanuel Glock, Shannon McDowell

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August 30, 2023

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Excellent service. I hope ford will have sales on FULL synthetic oil change at special discounts to members. More

by MATHSTOCK
Recommend Dealer
Yes
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Aug 31, 2023

Puente Hills Ford responded

Thanks so much, MATHSTOCK, for the review and kind words! We look forward to serving you in the future!

August 30, 2023

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All the employees are always very friendly and helpful, Kevin was super friendly and helpful More

by Happy Customer
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Maurice Guevara, Ken Vasquez , Shannon McDowell

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Aug 31, 2023

Puente Hills Ford responded

We're pleased that our employees gave you the attention you deserved. Kudos to Kevin, and we thank you for the wonderful rating!

August 28, 2023

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Michelle was of great help throughout the entire process of getting the repairs done. The repairs were done fairly quick. More

by GMILLARD124
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Recommend Dealer
Yes
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Aug 30, 2023

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that Michelle provided great assistance and that the repairs were completed promptly. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle. If you have more questions, require assistance, or want to explore further options, please feel free to reach out. We appreciate your support!

August 26, 2023

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Employee Rating

Great service awesome customer experience. , will definitely will come back for my upcoming service to my vehicles. More

by FEYBIEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , Emmanuel Glock, Shannon McDowell

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Aug 30, 2023

Puente Hills Ford responded

We're thrilled that you had a fantastic service experience and enjoyed an excellent customer experience. Thank you for choosing us for your vehicle needs. We're looking forward to welcoming you back for your upcoming service appointments. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your continued support means a lot to us!

August 25, 2023

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Good customer service. Friendly,courteous and helpful. I really like the service of technician coming to the home. More

by hlnzrrll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener , Shannon McDowell

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Aug 30, 2023

Puente Hills Ford responded

Thank you for your feedback! We're pleased to hear that you received good customer service and that our team was friendly, courteous, and helpful. We're glad you appreciate our technician's home service. Your satisfaction is important to us, and we're here to assist you with anything you need related to your vehicle.

August 24, 2023

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Service was great but disappointed you stopped doing car washes. You need to bring car washes back More

by 19fordguy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Alvarez, Alfredo Jimenez

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Aug 25, 2023

Puente Hills Ford responded

We appreciate your constructive feedback and are always looking at ways to improve customer experience. Your 5-star rating means a lot to us. If we can assist you again please let us know!

August 23, 2023

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Employee Rating

Very nice service. Great communication. Michelle is wonderful. thank you 😊 I recommend come for service. More

by MOTER7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Ken Vasquez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 25, 2023

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service, and we appreciate your recommendation. We look forward to serving you again in the future! 😊

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