Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln
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Mike Brandvold | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
866 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

31 yrs, 9 mos

Industry Experience

37 yrs, 8 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

5.0

866 Reviews

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866 Reviews of Mike Brandvold

March 22, 2024

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Employee Rating

In the end all worked out. They had our call for 26 days. We are happy with the outcome More

by jdebold52
Service Price Transparency
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Recommend Dealer
Yes
Mar 23, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for positive marks left. We ask for our customers insight because it means a great deal to us. It allows us to know where we are succeeding and provides us with take aways in areas needing reflected on for improvement. Although a 4 star rating means we did well, it also says we could have done some things better. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests experiences and delivering the level of service they deserve. I apologize for the length of time we kept your vehicle during your recent visit and empathize with your disappointment as a result, no excuses. We have reviewed and discussed some of the delays and how we could have been more efficient in resolving your repair concerns. We appreciate your loyalty and look forward to serving you in the future as we continue working hard to maintain our relationship and restore your full confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

March 18, 2024

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My experience with Klaben Ford in Kent has been through their service department and Michael Brandvold. His knowledge and professionalism are top tier and i always ask for him by name when my cars go in fo More

by Ddempsey1035
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Recommend Dealer
Yes

March 11, 2024

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Tyler was fantastic to work with. That’s why we ask for him every time we need a car. More

by Jeffrey Earle
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Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Tyler Kline

March 09, 2024

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the experience was the most streamline transaction I have ever experienced! from the sales staff, financial, as well as the service More

by golferchipo
Sales Price Transparency
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Recommend Dealer
Yes

March 09, 2024

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High pressure to buy their services. They make you feel bad if you don’t do it. Can’t believe I still had to pay $85 for a recall because they said Ford didn’t cover part of the recall r More

by T.J. Price
Recommend Dealer
No
Mar 09, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. I apologize you were left feeling anything short of completely satisfied with every aspect of your experiences with us. We share your feedback with the entire team and use it internally in coaching and counselling sessions helping us improve the level of service we provide for our guests. The feedback you gave us is disturbing and definitely raises question to the impression you were left with as a result of your recent visit. The last thing we want is for a customer to feel hostage to a decision or fail in properly explaining our recommendations with transparency and value. Our goal in every situation is to do the right thing for the right reason, every time, putting the customer first. After reading your comments a couple times it was clear we failed in our communication and ultimately let you down in the process, no excuses. Might I have a few more minutes of your time to personally apologize and gain additional valuable insight? My direct contact information is below. Thank you again for your feedback. I look forward to speaking with you soon, finding a way to make right this situation we created, and working towards restoring your trust and confidence in us. Sean Bradford – sbradford@klaben.com – (216)337-1005

March 02, 2024

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Just purchased/leased my 6th and 7th vehicles from Klaben and will never buy from another dealership. Scott was the best sales professional and so easy to work with. I love the no gimmicks, no pressure sales More

by Jim R
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Recommend Dealer
Yes

February 28, 2024

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Absolutely wonderful dealership. Everyone at Klaben and especially Aaron, Mike, and Shelby have gone above and beyond! They were truly amazing to work with More

by tanyamiller50
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley, Aaron Heinlein

February 26, 2024

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Once again Klaben service hits it out of the park with customer care. I had all the 75K service done on my 2021 F150. Very satisfied with communication and completion on time. Thank You Mike Brandvold! More

by Grecco Roman
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Recommend Dealer
Yes

February 26, 2024

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The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

February 26, 2024

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I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
Service Price Transparency
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Recommend Dealer
Yes
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