Mike Hietsch | Page 17

Long time customer of this dealer but will never go back. I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had appro I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had approx. 43,XXX miles on it. They were pulling out of a driveway and the car stalled (stick shift). Then after starting it again it stalled a second time and at that time they noticed a bad vibration afterward they could not get the car to move. I went to see what was the matter. When I got there, I started it and right away I noticed that the vibration was extreme so I shut it off and opened the hood. I found the motor and transmission had dropped approximately 8 plus inches. I noticed that a transmission mount bracket was broken. Side note: A week or so prior to that we were notified of a recall on that car for clutch failure. We had it towed to the Local Ford dealer. My thinking was even if it was not due to the recall, Ford cars have 5 yr 60,000 powertrain warranty so "it should be covered". When I got the car to the dealer, they did their diagnostic and told me that it would not be covered under warranty. "It was not internal to the Motor or Transmission, or on the list of Ford Covered 60,000 mile warranty covered parts." Also noted on the quote was that a bolt was missing from the bracket that had failed. Up to this point the car was never even in the shop for anything minor, so to me 1 of 2 things happened. The Ford Factory left out the bolt or the bolt was not tightened to specs. I then proceeded to move the car from the dealership to my mechanic who is honest, easier to deal with, and cheaper per hour. Street Lethal Performance (Terry Johnson's Auto) When I got the car to my mechanic, he called me at work and asked me to stop by before I went home. I went directly there and he showed me the part that failed and the replacement part. Low and behold the replacement part was completely re-designed with more ribs, thicker ribs and a closed end that was where one of the failures occurred. (See photos of side by sides) I promptly called the Ford 800 line for customer support and they told me that if the dealer would have deemed that the missing bolt was the reason for the failure that they would have covered it under warranty. It is very apparent that the bracket that failed never had a bolt in it at all or the aluminum would not still have the raw cast aluminum look. Let's do some math. 4 bolts holding a bracket, holding approximately 25% of the motor/ transmission torque/weight. Now we leave one out and each bolt is holding 33.3....% that is over a 10% excess stress for each bolt. Engineers do not build in that much excess allowance on parts. Not to mention that the bolt left out was in the area of the part that had the most mass to it. I am so thankful that this happened in a driveway and not speeding down the road at highway speeds. I could be a widower instead of just out some money. I thank the Lord every day for that! It just really saddens me that, first, the dealer that I worked at 2 summers when I was in college and where most of our family's cars were purchased did not take care of us. Secondly, Ford and other manufactures should always stand behind what I consider a true manufacturing defect. A missing bolt out of a critical part is pure negligence! More

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A great bunch of folks They did everything to get me the car I wanted. Did all the leg work and paper work. Darius Carter is amazing. He was so helpful and friendly. It tr They did everything to get me the car I wanted. Did all the leg work and paper work. Darius Carter is amazing. He was so helpful and friendly. It truly shows that he enjoys his job and helping folks. Couldn't find a better place to buy a car. The folks at Phil fitts ford are amazing. More

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Repeat New Ford Buyer Everything went fast and smooth throughout the whole process. The entire Staff treated us very well. We would not hesitate to recommend the dealershi Everything went fast and smooth throughout the whole process. The entire Staff treated us very well. We would not hesitate to recommend the dealership to anybody. More

by POLLIOF Verified Customer Verified Customer

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Ford Flex If you’re looking for a personable, relaxed and no-pressure auto buying experience, come and see Luke at Phil Fitts! We were 100% happy with the exper If you’re looking for a personable, relaxed and no-pressure auto buying experience, come and see Luke at Phil Fitts! We were 100% happy with the experience start to finish. More

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Luke hooked me up Luke took the time along with his boss to find just what I wanted. Got a better price than what I figured on my trade in. After the sale Luke showed m Luke took the time along with his boss to find just what I wanted. Got a better price than what I figured on my trade in. After the sale Luke showed me the ins and out of my new truck. Set up my blue tooth and google map. I usually don't like truck shopping. My experience this go around was good. More

by TADEMATTEO1 Verified Customer Verified Customer

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Third new vehicle in less than 4 years. This is the third new vehicle that I have bought from Rod. Rod always speaks when I'm in the dealership, like were friends. I have referred both fami This is the third new vehicle that I have bought from Rod. Rod always speaks when I'm in the dealership, like were friends. I have referred both family and friends to Rod for new and used vehicles. 6 vehicles total. More

by robertwilson2245 Verified Customer Verified Customer

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Old lease to new lease Darius kept us up-dated on our lease and what our options would be. He is always friendly and knowledgeable about all aspects of leasing, buying and Darius kept us up-dated on our lease and what our options would be. He is always friendly and knowledgeable about all aspects of leasing, buying and trade ins. Very patient with me while working thru my decision on which vehicle I am leasing. I look forward to our next lease visit in 3 years. Mike was very helpful and efficient with our paperwork to complete this deal. He answered all our questions and made our experience seamless. More

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LAST VISIT IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAV IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAVING ALL MAJOR DEALERS WITHIN 3 MILES OF MY HOUSE.. More

by SHUVLHED73 Verified Customer Verified Customer

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No pressure We felt very comfortable-not rushed. We dealt with Brian and Mike and Becki, and they were the most normal sales people I have ever met. They actually We felt very comfortable-not rushed. We dealt with Brian and Mike and Becki, and they were the most normal sales people I have ever met. They actually were more concerned about getting us the deal we wanted than just making a sale. As long as those 3 people work there, I would not think twice about buying from Phil Fitts again. More

by MOPACKERS66 Verified Customer Verified Customer

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best service ever Albee was the greatest .no presure ..love my car.will recamend tp friends and family in the future.will return when im ready to trade! Albee was the greatest .no presure ..love my car.will recamend tp friends and family in the future.will return when im ready to trade! More

by dross5006 Verified Customer Verified Customer

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