Mike Kydd | Page 7

This will be the third car I have purchased from Heritage Parkville. My husband and I will not go anywhere else. My salesperson was/is Mike Kydd. He is thee best! His knowledge and determination to make you Parkville. My husband and I will not go anywhere else. My salesperson was/is Mike Kydd. He is thee best! His knowledge and determination to make you happy is amazing. For me this was a 6 month process on my part. Manly because I was researching and I did not want to let go of my old car. Mike did follow up calls or emails throughout the months with information on new inventory they had that I may be interested in. I went in this past Monday @2 and left @9 with a beautiful Jeep Patriot that I look out at in our driveway and still can not believe it is mine. We spent such a nice time together I say we are BFF's now. I my self am in the customer service industry so I have to be honest. I do set my standard very high when I am on the receiving end. And Mike nailed it . He went above and beyond for me. For this he has customers for life, as well as a loud mouth customer who will throw his name out all over Baltimore as a recommendation. Not to mention the Dealership and Service department as a whole is great. As i said I have been dealing with them for 12 years. If you want to be happy and confident in your search and purchase of a car, go here!! More

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When I first learned about the Inaugural Edition Challanger I called Heritage Dodge/Jeep and talked to Bob Mazurek.He was very helpfull in finding one for me and Mike Kidd was great to work with in Challanger I called Heritage Dodge/Jeep and talked to Bob Mazurek.He was very helpfull in finding one for me and Mike Kidd was great to work with in taking care of the sale.When the car came in they took great care of the car untill I picked it up.Bob and Mike are great people to work with an I will be going back to buy my next Jeep. More

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Had a great experience - came in knowing what I wanted, what I should pay, and what my trade-in was worth; was treated honestly and respectfully, with no sales pressure. Our sales person made every effort what I should pay, and what my trade-in was worth; was treated honestly and respectfully, with no sales pressure. Our sales person made every effort to understand our wants and needs, and was able to provide the right vehicle for us. More

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I HAVE JUST REPLACED MY 2007 JEEP PATRIOT WITH A NEW 2011 UNLIMITED JEEP WRANGLER. THE MINUTE I WALKED IN TO THE SHOWROOM, THE STAFF GREETED ME AND PAGED MIKE KYDD FOR MY APPOINTMENT. HE WAS VERY PLEASANT A UNLIMITED JEEP WRANGLER. THE MINUTE I WALKED IN TO THE SHOWROOM, THE STAFF GREETED ME AND PAGED MIKE KYDD FOR MY APPOINTMENT. HE WAS VERY PLEASANT AND PROFESSIONAL, AND WORKING TOGETHER WITH ARANDRE, EXPIDITED A QUICK AND FAIR PURCHASE OF MY NEW BEAUTIFUL JEEP. I APPRECIATE THEIR QUICKNESS, AND WOULD RECOMMEND ANYONE THINKING OF PURCHASING A VEHICLE, TO CHECK OUT HERITAGE IN PARKVILLE! More

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They were very helpful finding the 2010 Chysler Minvan that I wanted. I appreciate all the work they did to satisfy my requirements. When another uncooperative dealer refused to transfer the vehicle I re that I wanted. I appreciate all the work they did to satisfy my requirements. When another uncooperative dealer refused to transfer the vehicle I requested they did everything they could to get the exact car somewhere else. I gave them other color options and they exceed my request. More

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Initially I went to this dealership because I received a response to an email from Bob Mazurek. Bob basically said "Hello" to us and "Goodbye" and Mike Kidd did the rest. Mike was patient, friendly and ov response to an email from Bob Mazurek. Bob basically said "Hello" to us and "Goodbye" and Mike Kidd did the rest. Mike was patient, friendly and overall very helpful. Waiting times for different things were a bit long, (waiting for keys to move vehicles to test drive one, searching for the keys needed for the car chosen, and time spent looking for an owners manual for the car purchased--that was no where to be found). Overall, Mike made this a positive experience. More

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I had a wonderful experience working with heritage on the purchase of my new ram 1500. The sales staff was knowledgeable and friendly. Their ability to handle most of the app over the phone was a great help purchase of my new ram 1500. The sales staff was knowledgeable and friendly. Their ability to handle most of the app over the phone was a great help since i lived out of state. I would rank heritage as a 10 out of 10 buying experience. More

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Had a great experience. Mike was extremely helpful and very funny. Would definitely recommend this dealership to someone in the market for a car. Had walked in with a loan in mind, and Mike helped me get very funny. Would definitely recommend this dealership to someone in the market for a car. Had walked in with a loan in mind, and Mike helped me get an even better deal. I'm very happy and will think of Heritage next time I need a car. More

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My experience with Bob from day 1 was wonderful. He listened to my needs as a single mother of 4 and put me in a safe/reliable vehicle at a wonderful price. Mike went over all the features with me and listened to my needs as a single mother of 4 and put me in a safe/reliable vehicle at a wonderful price. Mike went over all the features with me and was very informational throughout the process. Bob and Mike were knowledgeable, professional but most importantly, they were NICE and really met the needs of my situation. I appreciate working with such a high caliber of professionals and will recommend all my family and friends to you! Have a wonderful holiday! God Bless.. Robin Baker More

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Mike was very helpful in explaining everything from start to finish. Financing, car options, etc. It was a very pleasant and fun experience and I would recommend them to everyone, especially Mike. I love t to finish. Financing, car options, etc. It was a very pleasant and fun experience and I would recommend them to everyone, especially Mike. I love the car that I ended up deciding on and Mike was very patient with me in making my final selection. Thanks. More

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