Mike Molles

I've been in contact/negotiations with Mr. Molles for a few days for a non-infinity used car on their site. Mr. Molles being a very resourceful person was able to answer my questions regardin Molles for a few days for a non-infinity used car on their site. Mr. Molles being a very resourceful person was able to answer my questions regarding said vehicle. I personally have owned BMW's for several decades and Mr. Molles was very patient with my BMW-peculiar references. I have a very specific build that I've been searching for and Mr Molles' vehicle came very close to the build. I specifically asked about "ready to sell" process and he told me about their 34 point inspection process to ensure a great product. It finally came down to pricing. Based on my recent research on similar vehicles I felt confident that I could get a "fairer" deal on the vehicle; Unfortunately, as with may dealerships, the price advertised is the price they sell for. I asked him to run in by his Preowned Sales Manager (coincidentally name Michael - who I actually thought I was speaking to the whole time – my mistake) and the facility owner Kelvin. I wasn't able to confirm that he was able to reach his management team; however, Mr. Molles was very forthcoming and willing went out of his way to ensure he represented himself as an advocate for his company and his clients. However, the company did not reach out to me besides a virtual sales message; that naturally, could not meet the tangible connection that Mr. Molles presented (though, I never spoke to him on the phone. We exchanged txt and emails and he left me a "personalized" video) More

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Per my latest INFINITI of South Bay experience (feel free to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins d to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins do, somehow disrupted my car’s systems thus rendering it inoperable. *I immediately phoned Jaime, my award-winning 5-Star Concierge. *Although it was his (well deserved) day off, Edson, another certified, skilled specialized member of the South Bay team, immediately dispatched, what I could best describe as a rescue unit, to effect a timely extraction. *Once reaching South Bay HQ, I was met with a team of Service Advisors. (reminds me of the ‘Pit Crews’ you would see at NASCAR and Formula1 races). *I then of course hit the (in-house) Starbucks Lounge – STARBUCKS FOLKS! *On occasion I enjoy the neighboring eateries, all within mere walking distance. *Gremlins were successfully, and humanely, sorted. *Their Car Detailing Teamwork was spot on as usual. *All services properly rendered – Done & Done. One of my favorite parts, though dreadful to some or several these days, was Payment Time! (dun dun dun) Well Kaila (payment dept.) took pleasure it seemed, in reminding me of my having signed on with every supplemental coverage and protection plan they currently offer. (a most gracious shout out to Anita btw) Total cost? 00,000.00. People, those donuts always go quite well with my Starbucks! You must try them, I insist. Seriously though, as you insure your person, home, etc. for the various contingencies in life, why not your valued INFINITI? Anita arranges a priceless peace of mind, with the assurance of your safety-net staying intact 24/7. Call, inquire, now! Works for me, since 2021. A very recent, rather unsettling example (since painlessly cured) I will gladly share in an upcoming update. (dun dun dun). More

by tdhc Verified Customer Verified Customer

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This was the best experience Ive had buying a car. A dealership with integrity, go the extra mile to win the sale and make sure buyers are happy. A dealership with integrity, go the extra mile to win the sale and make sure buyers are happy. More

by everlongcg Verified Customer Verified Customer

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South Bay Infiniti is a wonderful dealership! Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I kno Management and the staff went above and beyond to ensure my experience there was exceptional. I am completely satisfied and will refer everyone I know to that dealership. More

by THEWORDINME3 Verified Customer Verified Customer

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It's always a pleasure to do business with Infiniti of South bay. I was respectfully greeted by staff, as I emerged into their warm and inviting lounge area. I sipped on complimentary tea, while waiting f South bay. I was respectfully greeted by staff, as I emerged into their warm and inviting lounge area. I sipped on complimentary tea, while waiting for my vehicle to be serviced. Thanks guys, especially Mike and Edson!! 💕🙏 More

by leopld.cheryl Verified Customer Verified Customer

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Everyone was friendly and easy to talk to. They were very responsive and my car purchase was easy. They were very responsive and my car purchase was easy. More

by ssmith Verified Customer Verified Customer

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The dealership made me feel welcome, answered all my questions throughly and did not feel “targeted” like other dealerships. questions throughly and did not feel “targeted” like other dealerships. More

by Saidy Lara Verified Customer Verified Customer

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Every visit to Infiniti of South Bay, Since 2021, has been met with exemplary sales/service. And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-l been met with exemplary sales/service. And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-line' like out front, if you will. What mostly caught my notice was the customers' enthusiastic smiles throughout the those interactions, and later seeing them drive off relishing their latest acquisition. When asked, Mike replied, with unswerving assertion: "We fight for your mobile freedom, brother - and your right to an acquisition that meets your budget and personal preference!" Give that man a medal, something like 'The Platinum Key Fob.' I salute you, Mike, and the entire regiment. Led by 'General Kelvin' (might I say) INFINITI of South Bay is quite the team. Why, one may ask? I guess because I simply follow protocols and I'm always well looked after. More

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I have purchased several cars from a variety of dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very hel dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very helpful, and everyone there expressed their appreciation for our business. More

by wakaylac Verified Customer Verified Customer

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This dealership and Mike were awesome. I’ve never been helped so quickly and efficiently. I’ve never been helped so quickly and efficiently. More

by janicerichardson Verified Customer Verified Customer

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