Mike Theisen

Erick Reyes was an absolute pleasure to work with from beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! More

by LLOYD.TAYLOR Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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Excellent experience finding, test driving and leasing our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. More

by MICHEL1 Verified Customer Verified Customer

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Very helpful answer questions fast and efficiently great attitude friendly trust, answer phone call fast and convenience. attitude friendly trust, answer phone call fast and convenience. More

by PENNYKWANYAP Verified Customer Verified Customer

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Excellent customer service! They delivered the car for a showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signa showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signatures in minutes. Easy process with professional sales reps. More

by AMORAN4 Verified Customer Verified Customer

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Friendly service. We had a good experience buying our electric Volvo and we’re done in about an hour. electric Volvo and we’re done in about an hour. More

by TBLACKINGTON Verified Customer Verified Customer

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John Kozin was great. Spoke on the phone first. Then met in person. Great customer service. Great price. Very friendly. Did what he could to get us the best price. Also followed up the next day to e met in person. Great customer service. Great price. Very friendly. Did what he could to get us the best price. Also followed up the next day to ensure we liked the car and get the app working on our phones. More

by ameetkeny Verified Customer Verified Customer

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What a pleasant experience to do a lease on my second Volvo. I'll keep coming back because I sell Volvos and believe in the product and the management style and processes of Kline Automotive World and Vo Volvo. I'll keep coming back because I sell Volvos and believe in the product and the management style and processes of Kline Automotive World and Volvo Cars of Santa Monica. I have faith and confidence in my new owner, Mr. Kline, and my general manager Mike Theisen to make it happen for all customers that visit us and want to get into a new Volvo. Come on in and see the true value and experience and satisfaction you will have. More

by JKOZIN3 Verified Customer Verified Customer

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