Russ Kabrins

They made the car buyer experience stress-free without pressure and helped with the best deal pressure and helped with the best deal More

by DONNA.M.SALBERG Verified Customer Verified Customer

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Armin, was very cordial kind and efficient. Jack, was very knowledgeable, willing to serve, friendly and able to navigate the whole process on a speedy way. Russ, a very cordial person, that he Jack, was very knowledgeable, willing to serve, friendly and able to navigate the whole process on a speedy way. Russ, a very cordial person, that help me to understand the financial part of the deal in a comfortable and practical manner. More

by AINGLETON Verified Customer Verified Customer

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Klaus in the service dept is great. He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in serv He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in service really is helpful and cool too. And Francisco is my go-to salesperson. Very knowledgeable and fun to work with every time my lease is due. More

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Francisco was fantastic with getting me the car that I wanted, I was in and out of the dealership with 2 hours. Russ made the finance experience fast and seamless. My 5th Volvo with Volvo of Santa Monica! wanted, I was in and out of the dealership with 2 hours. Russ made the finance experience fast and seamless. My 5th Volvo with Volvo of Santa Monica! More

by emilybdebevoise Verified Customer Verified Customer

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Ram & Maria we’re both fantastic and followed through with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely know with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely knowledgeable and on top of everything. More

by Bill W Verified Customer Verified Customer

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Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

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Excellent experience. Erick was extremely helpful and friendly. The entire staff was very upbeat and easy to work with. Erick was extremely helpful and friendly. The entire staff was very upbeat and easy to work with. More

by GABEMI Verified Customer Verified Customer

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