Nate Hopson | Page 20

I HAVE PURCHASED 4 CARS FROM THIS DEALERSHIP AND I AM IN THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS AND FAIR. THE MAIN REASON I RETURN TO THE DEALERSHIP IS BECAUSE THE SERVICE DEPARTMENT IS ALWAYS WILLING TO GO THE EXTRA MILE TO MAKE SURE THAT THE JOB IS DONE WELL AND IF THERE IS SOMETHING I AM NOT SATISFIED WITH THEY GO BEYOND TO ASSURE THAT THE JOB IS DONE TO MY SATISFACTION. More

Helpful 0

Report | Print

I have been a loyal customer to the dealership,bought over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering from surgery . We bought 2 Lexus cars recently , since we lost ours in a tornado . He went out of his way , to deliver my car, driving over 170 miles . I consider this over and above any expectations . I would not hesitate for a second to recommend Nate and the dealership to all of my friends . More

Helpful 0

Report | Print

The entire experience was positive from walking into the showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this de showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this dealership to others. More

Helpful 3

Report | Print

I found Nate Hopson to be a friendly, knowledlable and helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings i helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings in the dealership. I would not hesitate recommending Mungenast and Nate Hopson. More

Helpful 0

Report | Print

This dealership and it's employee's are the BEST! I am a long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars fro long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars from Nate and each time I am "wowed" by his professionalism. I recently took delivery of a new IS350C and it was a great experience due to the Nate's expertise and his attention to the customer's expectations. Alicia did a great job reviewing features of the auto and Mike made the paperwork process, quick, efficient and informative. As long as I am buying Lexus you can be assured I will continually return to this dealership due to their people and phenomenal customer service! More

Helpful 2

Report | Print

This is the second Lexus I have purchased from Mungenast Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found N Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found Nate to be completely professional, courteous, and very knowledgeable. He had the pre-owned car ready for us to look at and drive, patiently answered our many questions, and then worked with us in a non-pressured way to structure the deal. Other dealerships rely on evasive negotiating tactics, questionable claims about their cars, and pitting buyers against each other. The Mungenast team, in sharp contrast, treats customers like partners and truly works in a way that everyone is satisfied when the process in completed. We also met with Mike Baek and Afton Fendelman as we made plans to take the car. Mike is by far the most professional financial manager I have ever met in an auto dealership, and you are fortunate to have him on board. He too was the complete professional as he carefully explained the financial arrangements, and I really enjoyed working with him. Afton carefully went through the intricacies of the LS460, taking extra time to make sure we understood the amazing features of this car, and offered to extend that assistance any time we needed. She too is a delight to work with and represents your company very well. I'm sure you know that most of us consumers do not have a very high opinion of auto dealerships. So many of them fully earn the reputation they carry by using high-pressured sales tactics, making questionable service recommendations, and in general treating customers like peons. Your company is completely different with its professional staff, terrific new building, and super-friendly environment. I congratulate you all for being at the top of the list and encourage you to continue offering the fine level of overall service for which you are known. More

Helpful 2

Report | Print

On Saturday, my daughters and I were shopping for my next SUV. I now have an RX300 and will soon be looking for a new one. Although I love my RX, I thought I should look at other luxury SUVs before going to SUV. I now have an RX300 and will soon be looking for a new one. Although I love my RX, I thought I should look at other luxury SUVs before going to see our favorite salesman Nate. I shopped Cadillac and then BMW, Suntrup on Manchester. My experience there was unbelievable. We were ignored during our 15 minute stay. In fact, a salesman literally STROLLED past us twice. (I suppose he thought we might shoplift a car!)He did not even say hello. When we decided to leave, my daughter asked the receptionist to see the sales manager; Her response was "WHY?" Then when the sales manager was summoned, his response was "I don't need to be lectured." We no longer wondered why Suntrup has so much inventory that there are nearly no places for customers to park! As we drove up to Mungenast, I told my daughters to expect an entirely different experience; my husband and I own two Munganast Lexuses already. First of all, the building is beautiful. Congratulations! Second, we were greeted the moment we opened the door by a love young woman who asked how to help, called for Nate, and offered us refreshments. Then, while we waited a few minutes for Nate who was with another customer, she answered some questions and listened to our diatribe about Suntrup. She was lovely. Nate came promptly, knew who I was, remembered details about our family, and our cars. He is absolutely wonderful, took us for a test drive, driving first to allay my fears, and then guided my driving experience to show me the features of the new model. He is our salesman! We can't praise his professionalism and his warmth enough. When we returned, Nate introduced us to his manager who also was very personable and understood our awful experience with Suntrup. We are loyal Mungenast customers because of the quality of the care and respect that your employees show customers. Your building itself demonstrates that you want us feel special and appreciated. The service center waiting areas are amazing!Our first purchase was in 2002; we have NEVER had a complaint or been disappointed. Thank you. More

Helpful 0

Report | Print

We have only high praise for the dealership. Nate Hopson was very professional, friendly and helped us get a deal we could not get any where in St. Louis. He and his manager did not use any preasure tactics was very professional, friendly and helped us get a deal we could not get any where in St. Louis. He and his manager did not use any preasure tactics like some dealers use. I will recommend my friends to Mungenast Lexus of St. LOuis. More

Helpful 0

Report | Print

The words, "Superior and Exemplary service" alone still seem to not totally define how experience at this dealership. After leaving another Lexus dealership, we went over to Dave Mungengast. alone still seem to not totally define how experience at this dealership. After leaving another Lexus dealership, we went over to Dave Mungengast. The customer-service is second to none and swept us off our feet. The service was the total opposite of the other dealership. (They are lucky I don't put a review on this site about their service, but I'm truly tempted. Their loss is that we purchased our 2011 Lexus ES350 from DML and not them.) When we immediately walked into the door, Afton immediately and politely greeted us. She was the first face we saw, and her presence and warm smile was very welcoming. My husband asked for Nate, and he immediately walked and remembered meeting my husband at an annual fundraiser at DML (Dave Mungenast Lexus). He listened to what he were looking for, didn't pressure us, but assisted us in getting the vehicle I absolutely love! He was extremely courteous, warm and hospitable and a jewel to work with! He later met with Dan, who worked tirelessly to make sure that we were happy and satisfied. He, too, yet professional, was most hospitable in assistance. Mike Baek was exceptional in every way! He didn't try to quickly "oversell" me on products, warranties, etc., but thoroughly explained in detail all of the products so that we could make educated decisions. He, like Don, worked tirelessly to make us happy customers. In closing the deal, Mike didn't leave until after 10 p.m. He didn't make us feel rushed, but treated us like celebrities, and even moreso, like family. This, by far, has been our best experience at any dealership in the region. With continued service and efficiency like we experienced, we will always remain faithful DML customers. Nate, Don and Mike provided such a personal and special service that you just don't get anywhere else. More

Helpful 2

Report | Print

This is the second time I've traded vehicles with this dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, Mike completed the financial portion of the process expertly and efficiently. Afton was my new car guide regarding operation of the vehicles many features. All in all, a very pleasant experience. More

Helpful 2

Report | Print