Nicholas Fear | Page 2

Great service. .everything explained re: service ✔all work done quicker than expected..service rep was friendly as he had taken care of me previously.. .everything explained re: service ✔all work done quicker than expected..service rep was friendly as he had taken care of me previously.. More

by JDLEMNER Verified Customer Verified Customer

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Did tnohe work I asked good job done well people very polite very pleased hope to use them again polite very pleased hope to use them again More

by Bbcelectric Verified Customer Verified Customer

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came in on 10/13/23 to have console on dashboard and wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Als wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Also stated brakes needed replacement and transmission flush done. I was going to schedule appt to have everything done at once. November came, no call from service. I called 4 times and was never able to reach a person. Middle of December someone called and wanted me to trade in my vehicle. I state I do not want to sell, I in fact am still trying to reach someone/fix vehicle. I finally got a call back from service that said they "dropped the ball" but now ordered part. I ask which one as two things need replacing. Service rep asked for details, didn't know two things were to be replaced, and hung up. Shortly after he calls back, again apologizes, says both parts were ordered and will (again) be here in a week. That was two weeks ago, and I have heard nothing. I am sure they don't care in part because it's under warranty but now you are also losing my business as I can't wait for brakes anymore and will somewhere else. Still waiting for any contact. Very disappointed. More

by KWALTER569 Verified Customer Verified Customer

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First-time customer at Matthew's Hyundai, I have been extremely happy with Nick at service check-in. He greets you as an old friend, not inconvenienced staff like at other dealerships. Nick told me the extremely happy with Nick at service check-in. He greets you as an old friend, not inconvenienced staff like at other dealerships. Nick told me the wait would be approximately 1 hour, 15 minutes. He came to the waiting area with 5 minutes to spare. To me what distinguishes a dealership is service and their employees. I could get the same Hyundai Tucson at several other dealerships, the reason I won't for my next car is my experiences at your service department. My recommendation for Matthews is to increase the size of the waiting area. More

by aliciao Verified Customer Verified Customer

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My interaction with the service department went exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the service was ompete, he came and got me and escorted me outside, showing me where my vehicle was parked. More

by WFPHILLIPSJR Verified Customer Verified Customer

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Nick fear was wonderful! Very kind and made sure I was updated in a very timely manner Very kind and made sure I was updated in a very timely manner More

by rytophmorg Verified Customer Verified Customer

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I am more than satisfied once again with the service my vehicle received. Nick greeted us politely and followed through with all that needed attention. We waited and it was done in no time! I have been usi vehicle received. Nick greeted us politely and followed through with all that needed attention. We waited and it was done in no time! I have been using this service Dept from Fuccillo to Matthew’s for many years and always have been quite satisfied with the Work my cars received! The service team I dealt with was knowledgeable, professional and comfortable to work with. I will return! More

by MJD4554 Verified Customer Verified Customer

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Very knowledgeable and dependable. The service is remarkable and the team is awesome at Matthews Hyundai of Schenectady. Global. The service is remarkable and the team is awesome at Matthews Hyundai of Schenectady. Global. More

by DEANBAKER18 Verified Customer Verified Customer

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Dominque was great she kept me informed during the service she was friendly and turn a bad situation pleasant. service she was friendly and turn a bad situation pleasant. More

by JESSICAINVLIET Verified Customer Verified Customer

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Awesome job guys. . really know how to do an impressive inspection and oil change! THANK YOU! 😊 . really know how to do an impressive inspection and oil change! THANK YOU! 😊 More

by MBATCHLER1 Verified Customer Verified Customer

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