Great service experience!
Service advisor was very attentive and kept me in the loop regarding my vehicle.
Service advisor was very attentive and kept me in the loop regarding my vehicle.
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by Andrei C
Service Price Transparency
Jan 03, 2024 -
Herb Chambers BMW of Sudbury responded
Hey Andrei, thank you for the 5-star rating! We're glad to know you had a great service experience at Herb Chambers BMW of Sudbury. Our team always aims to keep our customers informed and satisfied. Safe travels!
My car was taken in on Wednesday.
As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I
As I was there waiting on my loaner my advisor Nicholas handed me some paperwork to sign and with in a minute h was telling me to sign the bottom. I nodded my head and continued reading all the things they wanted me to inissue, as he repeated you can sign on the bottom. As I was finalizing everything he stated no smoking in the car. I thought that was weird considering there were 4 other boxes he didn't feel to mention that needed issues as well. Then he never contacted me after I left a couple of messages saying all I wanted to know was the progress of my vehicle. He finally called me back after speaking with his manager Saturday. Just all around was not happy with the way I was treated or serviced. I will not be going back to this place for nothing else.
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by kevinblair677
Service Price Transparency
Dec 22, 2023 -
Herb Chambers BMW of Sudbury responded
Kevin, I'm sorry to read about your experience. It's important that our customers feel valued and informed throughout their service process, so it's concerning to see we've missed the mark here. We'd like a chance to make things right - please reach out at your earliest convenience so we can discuss this further. Thank you, Sean King - General Manager - sking@herbchambers.com
Had an issue with my vehicle, called BMW of Sudbury,
spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also
spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also I’d like to thank Al Jonuz , corporate service and parts director. Al and Nick they both went above and beyond. I highly recommend BMW of Sudbury, for all Vehicle purchases and services for your vehicle.
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by AG
Service Price Transparency
Other Employees Tagged:
Al Jonuz
Dec 06, 2023 -
Herb Chambers BMW of Sudbury responded
We're glad to know that Nick and Al were able to provide you with top-notch service at Herb Chambers BMW of Sudbury. We appreciate your recommendation, and we'll be here for any future vehicle purchases or services!
Great service.
Competitive price for work done.
Service advisor was prompt, efficient and knowledgeable.
Very satisfied.
Competitive price for work done.
Service advisor was prompt, efficient and knowledgeable.
Very satisfied.
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by matthewtkravitz
Service Price Transparency
Dec 01, 2023 -
Herb Chambers BMW of Sudbury responded
Hey Matthew, thank you for the 5-star rating! We're glad to know you had a great experience with our service team at Herb Chambers BMW of Sudbury. We look forward to serving you again! Safe travels!
I know that my Service Advisor will ensure that
everything that I’ve requested will be completed!
everything that I’ve requested will be completed!
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by Cw5clarke
Service Price Transparency
Nov 08, 2023 -
Herb Chambers BMW of Sudbury responded
Thank you for trusting the Herb Chambers BMW of Sudbury team with your vehicle's service needs! We're grateful for your support and look forward to seeing you next time!
I have bought 3 BMWs here and like the team.
I especially like the service department. Bill Kramer is my go-to guy and Rob is a great backup
I especially like the service department. Bill Kramer is my go-to guy and Rob is a great backup
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by lar
Other Employees Tagged:
Robert Cohoon, William Kramer
Aug 31, 2022 -
Herb Chambers BMW of Sudbury responded
Thank you for trusting the Herb Chambers BMW of Sudbury team with your loyal business! We're grateful for your support and look forward to your next visit!
Kudos to the service people, especially Nick Sullivan,
for his friendliness, helpfulness and positive attitude
for his friendliness, helpfulness and positive attitude
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by jj57
Jun 17, 2022 -
Herb Chambers BMW of Sudbury responded
Thank you for choosing our dealership. Our team was happy to assist you. - Herb Chambers BMW of Sudbury
They let me know exactly how long it would take and were
very thorough. And the extra car wash was amazing!
very thorough. And the extra car wash was amazing!
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by Hairs
Jun 17, 2022 -
Herb Chambers BMW of Sudbury responded
Thank you for reviewing your recent visit with the Herb Chambers BMW of Sudbury team! We appreciate your positive feedback and hope we can be of service again in the future!
Awful.
Very little communication and missed estimated completion time by 1 day. Very disappointing and disorganized
Very little communication and missed estimated completion time by 1 day. Very disappointing and disorganized
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by Mlayrisse4
Jun 20, 2022 -
Herb Chambers BMW of Sudbury responded
Thank you for providing us with this feedback, though we are sad to hear that your experience with us was not a positive one. We will reach out and make every attempt to turn this around! Pranav Gill - General Manager - pgill@herbchambers.com
Brought in my vehicle for what I thought was a window
regulator and turned out to be a sticking window seal from excess car wash wax. Not only was there no charge, but they washed and cleaned my vehicle
regulator and turned out to be a sticking window seal from excess car wash wax. Not only was there no charge, but they washed and cleaned my vehicle as well. My advisor was Elmin Jonuz who could not have been more professional and informative. I have always been professionally treated at BMW Sudbury and always appreciate the excellent work they do and advice they provide. Jonathan K.
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by Jonathan K.
Other Employees Tagged:
Almir Jonuz, Elmin Jonuz
Jun 07, 2022 -
Herb Chambers BMW of Sudbury responded
Thank you for your positive rating. Please let us know if there’s anything else that we can do for you in the future. - Herb Chambers BMW of Sudbury