Patti Kupfer | Page 40

Amazing people! I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I c I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I called Autohaus and asked for Chris Clem, as he usually helps me out. He was on the early shift that day, so Patti Kupfer helped me. She told me to bring the car in right away and they would see me (which impressed me). I made it there shortly before closing. Patti was very helpful in checking me in and listening to my concerns about the car. It took a while to figure out what was going on with my car with the gremlin in my car. I give James Pfeifer (technician) a lot of credit for his patience and his diligence in uncovering the root issue, which was exasperated by not having access to the electrical system. The “behind the scenes” techs sometimes get overlooked in a review, but he did great work! I know Victor helped out as well. The issue was going to require a fairly extensive fix. Patti was great about calling me with updates, and Chris helped fill me in on any day Patti was off. As always, I am thoroughly impressed with the Autohaus service team. No one likes to have their car in the shop, but Patti, Chris and James did their absolute best to keep me informed of the progress, cover the associated costs via warranty and do it all with a smile. I would never hesitate to recommend Autohaus service to anyone! More

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Impeccable customer service.. Every time I interact with Autohaus, they are professional, courteous and knowledgeable. They go out of their way to make my experience as seamless an Every time I interact with Autohaus, they are professional, courteous and knowledgeable. They go out of their way to make my experience as seamless and pleasant as possible, which is a helluva thing considering you're working with a car service repair shop! More

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Very pleasant She was very helpful and patient with helping me to understand what I need done. She was friendly polite and very professional. She knew what she was She was very helpful and patient with helping me to understand what I need done. She was friendly polite and very professional. She knew what she was talking about I didn't leave not really understanding what was going on. More

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Fantastic Customer Service! You often hear horror stories about either the lack of customer service or the too excessive cost when working with the dealership. Autohaus is defini You often hear horror stories about either the lack of customer service or the too excessive cost when working with the dealership. Autohaus is definitely a step above the rest! Patti Kupfer has done an outstanding job of listening to my requests, taking a proactive approach to ensuring my experience in car repairs was quick, responsive, and worked around my crazy schedule. I have found their costs to be comparative to those who are not dealers and for each item I have requested to be reviewed, they have addressed with courtesy and efficiency. To seek to meet my needs and being true to their commitment, that's top quality customer service! Your competitor is only three miles from my home but I choose to take my business to Autohaus. Well done Autohaus for your commitment to those seeking your services and employing highly talented candidates like Patti....it's why I keep coming back! More

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Service Appointment Excellent and very prompt service. Very appreciated. I was able to wait for service to be done and avoided commuting back and forth from my office Excellent and very prompt service. Very appreciated. I was able to wait for service to be done and avoided commuting back and forth from my office More

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Satisfied customer Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if req Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if required provide loaner vehicles. It is easy to get an appointment and the work is done right the first time. More

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Patti Kupfer I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring things were done properly to get it fixed right the first time. I will always come back to Autohaus to service my BMW and will look for Patti again for her great service. More

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My second time working with Patti, which is always a pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It is great working with Patti as she is proactive, explains everything in detail and provides options. Looking forward to working with Patti going forward. More

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My Service Experience My advisor, Patti, was great! She has excellent customer service. She was very helpful and informative in terms of providing the information needed My advisor, Patti, was great! She has excellent customer service. She was very helpful and informative in terms of providing the information needed for me to make an informed decision on service and parts. BMW Autohaus is by far the best BMW dealer in town. More

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Outstanding service department. I always ask for Greg Issit when I schedule a service appointment. Greg has been at Autohaus for many years and most knowledgable. I trust his advic I always ask for Greg Issit when I schedule a service appointment. Greg has been at Autohaus for many years and most knowledgable. I trust his advice. More

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