Paula Ortiz | Page 15

happy to be a Toyota family :-) We've purchased 3 cars from this dealership and have much of our repair work done here as well. We bought our last 2 cars from Rafael Romero, who wen We've purchased 3 cars from this dealership and have much of our repair work done here as well. We bought our last 2 cars from Rafael Romero, who went out of his way to help us through the buying process. We bought 1 from Thad Torgerson, who was also very patient with our questions. A big shout-out to Paula, Terry, and Jim in Service; they're always ready to work with us on any and all concerns. Knowledgeable staff...Thanks, everyone!! More

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NOT A JOKE A few years ago I was looking on line for a replacement for my old van. I got an email from Dean Hovis telling me I had been approved for a loan for a A few years ago I was looking on line for a replacement for my old van. I got an email from Dean Hovis telling me I had been approved for a loan for a new vehicle. Honestly, I thought this was some sort of telemarketing or scam. I am really happy that I took the opportunity to investigate, get to know Dean and the wonderful staff at Joe Machens. Eve my 10 year old granddaughter will no longer let me get any service done unless she can go with me. She said she can't wait until she is old enough to buy her first car from Dean. More

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Hassle-free sales experience and excellent customer service We knew exactly the vehicle we wanted to purchase so contacted Mr. Hovis via e-mail. He answered any questions and we negotiated a deal we could live We knew exactly the vehicle we wanted to purchase so contacted Mr. Hovis via e-mail. He answered any questions and we negotiated a deal we could live with. The service department is always friendly and does not try to sell us things we don't need. Never any issues. More

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Great purchase experience Rafael was great to work with. The 2013 tundra purchase was made simple and convenient. In fact the vehicle I had ordered was sent without side steps. Rafael was great to work with. The 2013 tundra purchase was made simple and convenient. In fact the vehicle I had ordered was sent without side steps. Rafael made sure the accessory was ordered and installed at no charge. The service department has been great, Paula has been attentive to my truck's maintenance schedule. More

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Salesman Scotty Justice We have purchased 3 vehicles from Scotty. He has always been very knowledgeable about the vehicle and the different options on them. We feel he is v We have purchased 3 vehicles from Scotty. He has always been very knowledgeable about the vehicle and the different options on them. We feel he is very honest and is easy to work with. We have never felt pressured to buy. We enjoy doing business with him and appreciate the customer service we recieve at Machens. More

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On my 12th Toyota 11 with Joe Machens! Love the product love the staff and stratosphere! I have not ventured to any othere dealership because of the friendly people that greet me every visi Love the product love the staff and stratosphere! I have not ventured to any othere dealership because of the friendly people that greet me every visit! More

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