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Pete Nelson
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Pete Nelson | Page 3
Service Manager
Diamond Honda
17525 East Gale Avenue
City of Industry, CA 91748
36 Reviews
36 Reviews
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36 Reviews of Pete Nelson
Verified Customer
Helpful 
May 08, 2022
This review is for my horrible experience at the service center. I scheduled my appointment online for 1:30 PM the following day. I arrived at my agreed upon time and the receptionist tells me that my vehic center. I scheduled my appointment online for 1:30 PM the following day. I arrived at my agreed upon time and the receptionist tells me that my vehicle will not be looked at until 5PM. Mind you I live 18 miles away, have two small children with me who don't have the patience to stay at the Honda store for 3.5 hours. If I make an appointment I expect my vehicle be diagnosed within a reasonable amount of time, not 3.5 hours. So I asked to speak with a manager at which time, Pete Nelson comes to speak with me. Pete tells me that they would not be able to complete a full diagnosis by 5PM and they would only do some quick troubleshooting. I explain to Pete that nowhere does it state online how long my wait would be and 3.5 hours is not a reasonable amount of time to expect a customer to wait, especially if they would not be giving me a full diagnosis at the end of the wait. I told Pete that their online reservation system is completely flawed and that they should not be accepting reservations if they could not fulfill their services or diagnosis in a reasonable amount of time and Pete had no rebutal. To Pete and the management team at Diamond Honda, if you know your system is flawed, fix it. If you have a customer who has a valid complaint, make the situation right. Until then, I will tell everyone I know and write a review on every website I can find to tell them to stay away from your service center. More
by marty0913
November 10, 2020
Very quick and kind. Excellent customer service. Minimal wait time which was very nice, very clean waiting area with all the accommodations, T.V., coffee. Thank you! Minimal wait time which was very nice, very clean waiting area with all the accommodations, T.V., coffee. Thank you! More
by Delores
Other Employees Tagged: Gabriel Salinas
June 05, 2020
Good Services This is my car's first time to maintain services, it is fast and nice. I will back to this center to do the regular maintenance in the future. This is my car's first time to maintain services, it is fast and nice. I will back to this center to do the regular maintenance in the future. More
by Chiyuan
Other Employees Tagged: Alan Chan, David Gomez, Joyce Helmer, Allen Ho, Jon Martin, Misael Rios
March 06, 2020
The best buying, trading in and service center for all my Honda needs!! The reason I have had such a great experience is two words! “Edgar Velazquez”....the finance manager. He’s amazing through this very im Honda needs!! The reason I have had such a great experience is two words! “Edgar Velazquez”....the finance manager. He’s amazing through this very important decision. Thank you diamond Honda! More
by Californiavibes
Other Employees Tagged: Darrin Camacho, Edgar Velazqrez
February 27, 2020
Great customer service, patient and carrying. Provided and answered all my questions and provided good suggestions. He made us feel comfortable and welcome. We matter. and answered all my questions and provided good suggestions. He made us feel comfortable and welcome. We matter. More
by Irma.escobedo
February 02, 2020
Thank you for your help! You guys are so quick and reliable. Thank you for the best customer service. This is why we keep going back! reliable. Thank you for the best customer service. This is why we keep going back! More
by cindy.grino
Other Employees Tagged: Alan Chan, David Gomez, Joyce Helmer, Jon Martin, Misael Rios
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