Phil Gagliardi | Page 2

Wally's Nissan of Latham responded

Hello cjmiller427, Thank you for your positive feedback and the 4-star rating! We're delighted to hear about your great experience at Wally's Nissan of Latham, especially that you found our approach pressure-free and appreciated the clear and accurate explanations provided by our team, including Phil Gagliardi. Your recognition of our service price transparency, workmanship, service time, and communication is greatly appreciated. It's our goal to ensure every customer feels informed and comfortable throughout their visit, whether for service or a purchase. We're honored by your intention to return for future services and potential vehicle purchases. Ensuring professional and customer-oriented experiences is at the heart of what we do. If there's anything more we can do for you or any further questions you have, please don't hesitate to reach out. We look forward to welcoming you back in the future. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello frank3570, Thank you for your excellent review and for being a loyal Nissan customer over the years. We're thrilled to hear you found our dealership at Wally's Nissan of Latham to be polite, prompt, and efficient. It's also great to know our clean, modern facility with the latest technology added to your positive experience. We appreciate your recognition of our team members, including Eric Messier, Phil Gagliardi, Kelly Vincent, and Ram, and are glad that their service contributed to your high ratings in price transparency, workmanship, service time, and communication. Thank you for recommending us. We look forward to continuing to serve you in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Alicia, Thank you so much for taking the time to leave such a wonderful review of your experience at Wally's Nissan of Latham. We are thrilled to hear that you found our service to be quick, our salespeople helpful and attentive, and our overall process thorough. Your positive feedback on the service price transparency, workmanship, service time, and communication is particularly gratifying for our team. We are also delighted to know that you would recommend us to others. Our staff, including Eric Messier, Phil Gagliardi, and Kelly Vincent, work hard to provide a top-notch service experience, and it's great to see their efforts recognized in your review. Your recommendation is the highest compliment we can receive, and we are truly grateful for it. We strive to maintain high standards in every aspect of our service, and it's rewarding to know that this has been reflected in your visit. If there is anything more we can do for you in the future, please do not hesitate to reach out. Thank you once again for choosing Wally's Nissan of Latham, and we look forward to the opportunity to serve you again. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for sharing your feedback on your recent service visits at Wally's Nissan of Latham. We're pleased to hear that you have had positive interactions with our staff and appreciate your kind words about Eric Messier, Phil Gagliardi, and Kelly Vincent. However, we are concerned to learn about the recurring issues with your vehicle. It's understandably frustrating to have your car in the shop multiple times, especially within a short period of ownership. We apologize for any inconvenience this has caused and are committed to addressing your concerns effectively. We take your feedback seriously and will look into the repeated problem that was previously addressed in September. Our goal is not only to provide excellent customer service but also to ensure the reliability and performance of your vehicle. We value your satisfaction and are glad to know that you would still recommend our dealership. Please rest assured that we are here to support you and will do our utmost to resolve the issue to your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out to us. Your continued trust in our service is important, and we look forward to the opportunity to serve you better in the future. Thank you for choosing Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your feedback about your recent experience at Wally's Nissan of Latham. We're sorry to hear that your experience did not meet your expectations, and we genuinely apologize for any inconvenience. Your concerns about the mechanic's behavior and the unexpected charge for an engine tune-up are noted, and we take them seriously. We will investigate this matter further to understand what occurred and to ensure that such situations are addressed appropriately in the future. Our goal is to provide excellent service and transparent communication, and we regret any lapse in meeting these standards during your visit. We appreciate your feedback as it helps us identify areas for improvement. If you could provide more details or discuss your experience further, please feel free to reach out to us directly. We value your input and would like to work towards resolving any concerns you may have. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your positive experience with us! It's wonderful to hear that you received prompt and courteous service, and we're glad to know that Phil Gagliardi provided excellent assistance. Your feedback is valuable to us, and we're delighted that we consistently meet your expectations. If there's anything more you'd like to share or if you have any specific comments, feel free to let us know. Thank you for choosing Wally's Nissan of Latham, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with the entire process and that our team provided professional, friendly, and easy-to-work-with service. It's great to know that your car was ready as promised and looked brand new after cleaning. We appreciate your recommendation to friends and family. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's friendliness and efficiency made your visit enjoyable. Your feedback is greatly appreciated. If you ever have more comments or if there's anything specific you'd like to highlight, please don't hesitate to let us know. We value your recommendation and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you've consistently had a pleasant time getting work done at Wally's Nissan of Latham. Your loyalty and feedback are greatly appreciated. If you ever have any specific comments or suggestions on how we can continue to provide excellent service, please feel free to let us know. We value your continued trust and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you bringing your experience to our attention. We're genuinely sorry to learn about the challenges you faced during your recent visit to Wally's Nissan of Latham. Your feedback highlights concerns about our service recommendations and the communication regarding your vehicle's condition. We understand that it can be frustrating to receive recommendations that may not align with your expectations or the manufacturer's guidelines. We take your concerns seriously and want to assure you that we are committed to addressing them. To provide a more accurate response, could you please provide additional details or specifics about the concerns you've mentioned in your review? This will help us better understand the situation and take appropriate steps to improve our services. Thank you for bringing this to our attention. We value your feedback and look forward to the opportunity to address your concerns. Best regards, The Team at Wally's Nissan of Latham