Phil Hicham

Very disappointed with Toyota of Woburn. All the attention given at the moment to sale me the car.. but after.. not even a phone call to explain why I don’t have my registration yet. 35 days All the attention given at the moment to sale me the car.. but after.. not even a phone call to explain why I don’t have my registration yet. 35 days past by and nothing. The car is parked. After many calls I found out they made a mistake on the RTA form.. come on! If I haven’t call the insurance would never find out the reason and my insurance would be canceled. Melvin was the salesman. Victor, I believe is the sales manager took the problem and is resolving. Anyway… lets see how long will take to get this registration… looks like toyota team is not doing their job and is a lack of information between them. More

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- Called Woburn in late December, greeted by Leon who told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the trans told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the transparency and also his dedicated help. - Arrived and checked the incoming stock of RAV4 Hybrids in the dealership and was happy with one that was coming in 2 weeks and decided to reserve it. - Gathered my insurance, job offer letter, driver’s license, proof of residency, and college diploma for the $500 discount, and my checks for the down deposit, and tripled checked with the sales associate and manager Sergio about all the documents I’d needed to bring so paperwork and processing would go quickly and smoothly. - I was elated when the car arrived 2 days before expected. I had prepared everything in advance, again to make sure that the paperwork would be quick and smooth and was told to only expect 1-1.5 hours of paperwork. Issue 1. That’s when the back and forth apologies and lies unraveled. 1-1.5 hours turned into multiple hours of them going back and forth asking whether or not they could cash my family’s cashier’s check. They could not due to “fraud” purposes, but they kept giving half-answers. I was told that they couldn’t accept a personal check without my brother being present. Luckily it was a cashier’s check, so now why won’t they accept it? They could also easily call my family to confirm their identities. Alternatively, they could easily call the bank and confirm it was authentic. Only hours later did they decide to tell me they just asked their head of accounting *DAY OF* if it was possible to use the checks, and they said it wasn’t legally possible since it was a 3rd party checking, meaning their name wasn’t co-signed on the car. You’d think they’d bother figuring that out when I had double-checked weeks before, right? I have screenshots of the texts confirming from the manager that they’d accept the checks, only for me to find out that they wasted my time and fees for the checks. They don’t care about your time, only making the sale. Despite the manager of the dealership lying to me and getting nothing but a half-assed apology and blaming other team members, all the time, fees, and effort of the checks were for nothing. Issue 2. As a recent female college graduate, I feel like they were trying to take advantage of me since my family wasn’t able to support me in person. The worst part was when they tried to sell me the car at an 8.29% APR for 5 years despite the Toyota website visibly and explicitly offering a 4.99% APR for 2 years. Their excuse was that the 8.29% APR was what the financing bank had given them after running my paperwork. My EXCELLENT credit score and high-paying six-figure salary clearly qualified for the 4.99% APR, which ultimately they gave me, but only after having to fight for it and waiting an additional 30 more minutes. More time was wasted when they already had all the information they needed to give me a lower APR, but after 3 hours of exhaustion and waiting, it felt like they were trying to scam me at a higher APR since it was the final stage before signing for the car. Issue 3. The best part was asking Mike, another manager, for a Lyft home (as the dealership usually does during the car selling process since it’s expected one may not have a car ride home), and he said they were unable to call a Lyft for us. He claimed I could have called one myself and they’d reimburse me for it, but after all the online reviews of Woburn Toyota not staying truthful to their refunds, I was skeptical. We later were able to find a Sales Associate who was able to immediately call us a Lyft, which only further proved how tactless and knowledgeable the “managers” here are about the policies of the dealership. Issue 4. Not only did they continuously lie on when my car would be ready to drive off the lot, but they also misplaced and lost my driver’s license and I have not heard back about it from anyone. More

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The best sale man around the country and dealership this my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany More

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Kennedy Depradine was fantastic at Woburn Toyota I just wanted to let everyone know what a great experience I had at Woburn Toyota. I was looking for a unique used car opportunity and was introduced I just wanted to let everyone know what a great experience I had at Woburn Toyota. I was looking for a unique used car opportunity and was introduced to Kennedy. He was approachable, friendly, helpful and patient with me. Everything you would want in a sales associate. He was accessible after hours for questions, by phone or text. The whole process and experience was fast, efficient and I got the car I wanted! Thank you Kennedy and the teams at Woburn Toyota!! Bob L More

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2020 Toyota Corola I had the best experience ever leasing a new Car. Sales Manager Gary Clark and Salesman Kal Dabliz, so very professional. I would recommend Woburn Toy I had the best experience ever leasing a new Car. Sales Manager Gary Clark and Salesman Kal Dabliz, so very professional. I would recommend Woburn Toyota anytime. More

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Car purchase Salesman Victor was extremely helpful and willing to work around prices . Very happy with my purchase. The whole process from looking at the car to pu Salesman Victor was extremely helpful and willing to work around prices . Very happy with my purchase. The whole process from looking at the car to purchasing it was very smooth. The most friendliest and professional dealership I’ve ever been to. Highly recommend. More

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Best manager and customer service Woburn Foreign Motors INC has an excellent manager and customer service. Jamon Caswell and all his work team welcomed us to the dealership. His atte Woburn Foreign Motors INC has an excellent manager and customer service. Jamon Caswell and all his work team welcomed us to the dealership. His attention was very cordial and professional. James Caswell helped me and guided me to choose the best car that suits my needs. The facilities are spectacular, quite comfortable and all very well distributed More

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Customer service I was referred by Jamon Caswell 2 years ago and now on my second car, the new dealership, jamon, moe and the team has outdone themselves. Excellent a I was referred by Jamon Caswell 2 years ago and now on my second car, the new dealership, jamon, moe and the team has outdone themselves. Excellent all around! They went above and beyond to make me happy! Thank you all!! loving my new Highlander!! More

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Reputable Dealer I purchased a 2014 Lincoln MKT in Feb of this year. Once I took possession I noticed a different color mirror on passenger door I , called Prince, who I purchased a 2014 Lincoln MKT in Feb of this year. Once I took possession I noticed a different color mirror on passenger door I , called Prince, who was my sales contact, and he took the steps needed to order the mirror in the correct color which is back ordered. Then it was discovered that the vehicle had a cracked custom rim and a bent rim which I remedied using my own funds since it was a safety issue. Called Prince again, sent him a copy of my receipt and he made sure that his manager was notified and they are reimbursing me the cost of the rim repairs. In other words when they say they stand behind their cars they mean it as far as I’m concerned and I would recommend them to anyone looking for a guality used car More

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Keith Svenson does it again Little did we know we would be in need a of another car, my husband's this time 5 months from getting myself one. We went back to Keith for his knowle Little did we know we would be in need a of another car, my husband's this time 5 months from getting myself one. We went back to Keith for his knowledge and great service. 5 months later and I am loving my Sienna. Keith found my husband a great used Camry with low miles and a price that can't be beat. The team was great to work with and Phil helped in finance to get us on our way. Thanks for taking great care of us guys! More

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