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Rachel DaSilva
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111 Reviews
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111 Reviews
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111 Reviews of Rachel DaSilva
January 03, 2016
Very friendly, professional, and very proactive Rachel was very accommodating and helpful throughout my experience at this dealership and is a credit to this organization. She was approachable, fri Rachel was very accommodating and helpful throughout my experience at this dealership and is a credit to this organization. She was approachable, friendly, courteous, and helpful. More
by RJG3D
Verified Customer
Helpful 
December 21, 2015
Breath of fresh air. I felt that I was working with professionals every step of the way and that gave me the piece of mind that I wasn't going to be taken advantage of or I felt that I was working with professionals every step of the way and that gave me the piece of mind that I wasn't going to be taken advantage of or receive poor workmanship. The wait was a little bit longer than I would have liked but Rachel and Jackie were apologetic and understanding. I would recommend Kelly Volkswagen thanks to the impression they left with me. More
by BM9583
Other Employees Tagged: Jackie Amodeo
December 11, 2015
Service As it should be! Very professional & courteous...they value us as customers....scheduled service, greeted promptly, reviewed my VW's needs....followed-up as promised, Very professional & courteous...they value us as customers....scheduled service, greeted promptly, reviewed my VW's needs....followed-up as promised, ready when promised and on budget. David is a pleasure to deal with...highly recommended! More
by Tom
Other Employees Tagged: Dave Poirier
December 03, 2015
Convenient! Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick Friendly, accommodating and professional at each visit. Short notice appointments are easily scheduled. Service hours are convenient for both pick up and drop off. Extremely clean and pleasing waiting area too! More
by ALANWALL
Other Employees Tagged: Kevin Fleuriel, Dave Poirier
November 30, 2015
Quick and reasonable Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! Bu Great service! Thank you Rachel! The price I was quoted was reasonable. The service took the exact time I was told it would... Couldn't be happier! But she More
by MDESYATNIK
November 11, 2015
Marvelous Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too Great atmosphere to work or relax while your car is being fixed. Car was also fix in the time frame slotted. The coffee is great too More
by RICH4
Other Employees Tagged: Mike Ameno
October 24, 2015
Service and new tires Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excelle Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excellent. They are the best! More
by JRUMBOUGH
Other Employees Tagged: George Sousa , Brenden Kelly
October 18, 2015
This place is a joke! Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for thing Do not get your car serviced here I wouldn't recommend it at all. Go some place else it will be cheaper and they most likely wont charge you for things you don't need. I took my Volkswagen here to have the ignition fixed. I have never been so disgusted in my life. Just because I am a female doesn't mean I don't know how to work on my own car. You tell me I need a grand worth of coils and spark plugs. What a joke! I just replaced them myself. When I go to pick up my car you laugh and tell me good luck getting back home and how its misfiring really bad. It wasn't that way when I brought it to you. The worst fact is the mechanic who worked on my car and Rachel the lady who only wanted to charge me more money who worked in the service department watched me fix my coils and plugs in your freaking parking lot because you wanted me to pay to have you fixed them when there was nothing wrong with them. When you were confronted about it you had nothing to say. Then you tell me that there was so many codes on my car and when i asked for the list and what they were you didn't have it and the mechanic never wrote it down. But its okay I have my own code reader and when i plugged it in sure enough the only codes were on was because you xxxxed with my car so it would misfire like i wouldn't notice when i opened the hood and looked at the coils. The biggest xxxx bags I have ever dealt with. I will drive the distance to get my car serviced in Syracuse, NY. Learn from my experience because if they attempted to do this to me they could try to do it to you. More
by carcar.26
October 02, 2015
Kelly VW rocks! I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely awesome! Our VW has performed extraordinarily well since new, and I take comfort in knowing that Kelly VW's service team supports my SUV. More
by JOEL.SALUS
September 25, 2015
Amazing Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to eve Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to everyone thanks to the great service. Thank you! More
by PCALISI
Other Employees Tagged: Drew Kavanagh, Scott Robert, Nick Irving, Mike Ameno , Steve Bourassa, Kevin Fleuriel, Joe Ryan
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