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Retanza Grier
Retanza Grier at Jim Ellis Chevrolet
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Retanza Grier | Page 13

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Retanza Grier

January 15, 2023

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Employee Rating

My service advisor was outstanding. She kept me informed of the status of my repairs. Also the dealership was very accommodating in providing a loaner vehicle. More

by MIDLIFETOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf

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Jan 16, 2023

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your service experience with Jim Ellis Chevrolet. Retanza and Elise appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 12, 2023

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Employee Rating

Service here is always impeccable. The price of the services are pretty high. I make a decent salary and leave satisfied but broke. More

by Trent
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2023

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Trent, for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

January 12, 2023

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Employee Rating

Great customer service. I had a couple worries with my transmission and they evaluated it, it ended up not being as serious as I thought. This team has integrity, they could More

by CRAIGLSCOTTJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonja Brown

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Jan 15, 2023

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, Craig, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

January 08, 2023

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Employee Rating

Actually accommodate customers with bust schedules with rideshare should wait unexpectedly takes longer than anticipated for maintenance work. More

by tracey_holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Loan Pham , Sonja Brown, Christian Locklear, Charles Prayor, Apologies for not recalling the last two reps to rate.

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Jan 08, 2023

Jim Ellis Chevrolet responded

Tracey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

January 07, 2023

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Employee Rating

I was disappointed with how long it was going to take to get to my car More

by WATSON49.MARIA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jan 11, 2023

Jim Ellis Chevrolet responded

Maria, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

January 07, 2023

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Employee Rating

My advisor was knowledgeable and made my $2,500 purchase easy. I really appreciate the added car wash. It really impressed me and made me feel appreciated. Sean More

by SCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 08, 2023

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department! Retanza and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

January 07, 2023

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Employee Rating

La personas son muy amigables y el servicio es muy bueno el Manaller una muy More

by WILLINGTONDUQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2023

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

January 04, 2023

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Employee Rating

They very nice and also they do create jobs appreciate all they do thank you guys More

by SAIKOUC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Loan Pham , Sonja Brown, Christian Locklear, Charles Prayor

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Jan 05, 2023

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

December 31, 2022

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Employee Rating

Mrs Grier was great u got me a Uber. U fit me right service was great More

by ATLDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 02, 2023

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! Retanza and our team sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

Jan 04, 2023

Jim Ellis Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

December 29, 2022

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Employee Rating

Always get me in on time and finish within the 2 hour time limit they give me. Customer service is phenomenal and do a great job with my vehicles. More

by NSIDARI15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf, Loan Pham

Helpful
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Dec 29, 2022

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

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