Reuben Krause | Page 3
Sales Manager
Sam Pack's Five Star Ford Carrollton
1635 S Interstate 35E
Carrollton, TX 75006
Dealership Experience
10 yrs, 11 mos
Industry Experience
10 yrs, 11 mos
Specialties & Trainings
Master Certified
Employee Video
119 Reviews
Write a Review119 Reviews of Reuben Krause
February 29, 2020
I asked a manager that I knew worked at 5 Star Ford in Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to b Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to be traded in, I had my agent & really nice managers check in with me on a relaxed yet regular basis to make sure I was still happy during the wait. Any odd questions where always answered even if they had to track down the answer. Then after my dream truck drove in the door... I found out it was just too WIDE for my comfort. Turns out the whole industry changed the standard width of the wheelbase several years ago. So I ended up switch down in truck size to their Ranger. I got just as great of service, and they were STILL willing to go the extra mile to make sure I got exactly what I wanted. The whole feel of the dealership is of competent & relaxed efficiency. They CAN and DO go the extra mile to make sure you are happy with the vehicle you select! I was absolutely floored at the extent & quality of their warranty plans. I highly recommend that EVERYONE look into their warranty plans too. They really want you to STILL LOVE your vehicle even after the warranties expire! The quality and variety options were unbelievable GREAT & will more than pay for itself over the life of the plan! More
Other Employees Tagged: Raj Patel, Alex Sagcal, Alexandra Benvenuto, Justin McCarroll, Terry Smith , John Reed , Brandon King
February 10, 2020
Christopher Krause was extremely knowledgeable about the Eco-Sport Titanium. He explained all the attributes in detail making me very comfortable with the purchase I had made. Christopher is a person who pa Eco-Sport Titanium. He explained all the attributes in detail making me very comfortable with the purchase I had made. Christopher is a person who pays attention to detail. He made me feel like family! Joseph walker was an awesome Tech aligning my I-phone with the computer in my Eco-Sport. Thanks guys you are awesome. More
Other Employees Tagged: Michael Pisarik , Christopher Krause, Joseph walker
January 26, 2020
Smooth Sailing Thankfully, I read the reviews about Ford dealerships in the DFW area, before leaving the house with my husband to look at cars! I don't usually read Thankfully, I read the reviews about Ford dealerships in the DFW area, before leaving the house with my husband to look at cars! I don't usually read reviews, but luckily I saved us some grief by doing so this time. We don't need to be going through any unnecessary anxiety, Sam Pack Ford in Carrollton stood out, and the reviews were correct. From the salesman, Jared Wingard, to the staff, the purchase of our 2020 Edge was Smooth Sailing. Thank you all at Sam Pack Ford in Carrollton for a low key, and thorough car buying experience! More
Other Employees Tagged: Jared Wingard, Michael Pisarik , Receptionist
December 28, 2019
Awesome Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business wit Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business with. More
Other Employees Tagged: Alexandra Benvenuto , Harold Bennett
December 14, 2019
Sam Pack’s is great. This is the fourth vehicle I’ve purchased from them. Ask for Reuben or David. They keep me coming back. purchased from them. Ask for Reuben or David. They keep me coming back. More
Other Employees Tagged: Joseph Walker, David Baldovin
November 07, 2019
I almost walked away before getting in touch with Phil. He sold me a truck with out “selling” me a truck. Reasonable, laid back, and didn’t waste time. Great experience. Ruben was great too. He sold me a truck with out “selling” me a truck. Reasonable, laid back, and didn’t waste time. Great experience. Ruben was great too. More
Other Employees Tagged: Phil Marsteller, Oleg Pilipovski
November 06, 2019
Rough finish on the Paint FIXED! I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I com I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I come back on Monday and they would detail the vehicle. Was I glad I accepted that offer. I do not think a bird dropping would stick to this finish now. The finish is amazing. Very smooth and the interior is spotless. I had weather guards mats that had already taking a beating and they look like new now. This team and Sam Pack Ford goes out of their way to insure you are satisfied before, during and especially after the sale. They do not forget about you after the sales. More
Other Employees Tagged: Raj Patel , Emmanual Avila, Kenneth Faircloth
November 02, 2019
GREAT SERVICE Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks ready and waiting for us to look at/test drive. We picked one, and were able to get everything taken care of within just an hour or so. We didn't get to drive it home, as we had a few accessories we wanted added - were helped by Alex B. and are so happy with our choices. Everyone we dealt with at Sam Pack Carrollton was a total pleasure, nothing but professionalism and friendliness. We definitely recommend this Ford dealership! More
Other Employees Tagged: Trey Russell, Alexandra Benvenuto , David Barragan, Todd Campbell
October 28, 2019
Was leaving a 2016 Chevy Camaro from a lease, that Chevy did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. More
Other Employees Tagged: Michael Pisarik , Michael Chenarides
September 11, 2019
Buyer Beware My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very upfront the entire time. After coming to an agreement on the sale price, I traveled 5 hours in order to finalize the sale of the vehicle. Due to the distance, I hired a third-party transport company to have the vehicle delivered by to my hometown. The experience took an extreme downward spiral when the vehicle arrived a day after making the purchase and it had a small dent on the back end of the trunk. I pointed it out to the driver and he showed me the documentation stating it was damaged from origin. I contacted my sales representative who informed me that it wasn’t damaged before it left, however, he had no pictures of the vehicle before it was load on the transport truck or documentation validating his claim. I spent an entire week dealing with my sales representative, the transport company’s claims representative, and the driver attempting to figure out when/how the damage happened and all I ended up getting is each party blaming each other. No one was willing to take ownership or to resolve the issue. Being 5 hours away from either company, and unable to make the trip back to discuss a way forward, I felt helpless. The fix I was presented by Sam Pack’s was that I could purchase an aftermarket panel to replace the trunk panel that has the dent. I asked if it was possible to have an OEM panel paid for and shipped to me for install. Unfortunately, I was informed the part was $527 and that they (upper management) wouldn’t foot the bill. You’d figure that after spending a substantial amount of money on a vehicle that the dealership would do everything in their power to make the situation right. Especially considering they can’t explicitly prove the damage wasn’t on my BRAND NEW vehicle before it was transported. For a company that undoubtedly makes a significant amount of money, they provided one of the worst car buying experiences of my life over $500. I have attempted to contact upper management on several occasions, but keeping getting no answer or responses to my voicemails. My sales representative keeps saying his attempts to correct the situation fail because those with the power to make the situation right won’t. I have made thousands of purchases, but I have never left a review before. I would be cautious when dealing with Sam Pack’s Five Star Ford. They provided an amazing experience until something went wrong in which their care, attentiveness, and ability to provide resolve goes out the window. With the purchase of this vehicle my family is now a “Ford Family” in that all of our vehicles are Fords. I use to have pride in being associated with Ford, but after this experience that’s no longer the case. More
Other Employees Tagged: R.J. Rebolloso , Hunter Maki