Rori Brown
Rori Brown at Mercedes-Benz of Annapolis
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Rori Brown | Page 3

Pre-Owned Sales Manager

Mercedes-Benz of Annapolis

324 Sixth St
Annapolis, MD 21403

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4.5
27 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

26 yrs, 8 mos

4.5

27 Reviews

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27 Reviews of Rori Brown

March 14, 2023

Dealership Rating
Employee Rating

I just want to point out that I had the best sales interaction at your facility in my first time shopping for cars. It made my drive out of state worth it. I'm glad to have bought a vehicle from this More

by emmanuelv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gallagher, Larry Cash,Sr , Logan - 5 Stars

Mar 16, 2023

Mercedes-Benz of Annapolis responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

January 25, 2023

Dealership Rating
Employee Rating

Andy Gallagher is not only a terrific salesperson but a great person too. He was patient, personable, and professional. This was by far, one my most enjoyable car buying experiences. A big shoutout goes to More

by TWalton1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gallagher , N/A

Jan 27, 2023

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Our team is available should you require any extra help.

Jan 27, 2023

Mercedes-Benz of Annapolis responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

December 12, 2022

Dealership Rating
Employee Rating

Our experience with Mercedes-Benz of Annapolis has not been a pleasant one. We recently purchased a certified pre-owned vehicle that was not clean at all when it was time to drive it home. When we notif More

by NP
Recommend Dealer
No
Dec 21, 2022

Mercedes-Benz of Annapolis responded

NP, Thank you for taking the time to review Mercedes-Benz of Annapolis and for speaking with our General Sales Manager, Mike Herron, about your experience and your concerns. We strive to provide all customers with a five star experience, and again apologize for the inconveniences with our Sales Department. As discussed with Mike, the promised items have since been received. Should you need anything additional, please reach out to Mike at mherron@mileone.com or 443-875-0473. Thank you.

November 30, 2022

Dealership Rating
Employee Rating

this dealership has the best and most knowledgeable staff that I have ever seen, Highly recommended, More

by Tony Ghafourian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2022

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks for the recommendation, and have an amazing day!

Dec 02, 2022

Mercedes-Benz of Annapolis responded

Hello Tony, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2022

Dealership Rating
Employee Rating

Everyone at this dealership was very friendly and professional. We shopped around and this was the best dealership. My husband and I will definitely recommend to anyone. More

by Toyin F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allen Belcher, Andrew Gallagher

Nov 30, 2022

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Nov 30, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2022

Dealership Rating
Employee Rating

From the moment we walked into the dealership, everyone was professional, HONEST, and welcoming. We really weren't sure what we were looking for but Casey was able to ask the perfect questions to figure o More

by Kay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2022

Mercedes-Benz of Annapolis responded

Hi Kay, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 22, 2022

Dealership Rating
Employee Rating

I am very disappointed in Mercedes-Benz of Annapolis. The salesmen Darnell day of the sales was fine, lacked any real knowledge, but what should I expect. I started immediately having issues with my GL More

by QLA
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Larry Cash,Sr , Darnell Bowens

Sep 12, 2022

Mercedes-Benz of Annapolis responded

QLA, Thank you for taking the time to review Mercedes-Benz of Annapolis and providing us with your feedback. We take your concerns seriously and apologize for the negative experience with your Certified vehicle following your purchase. Our General Sales Manager, Mike Herron, has attempted to connect with you several times to further discuss your experience and rectify these concerns, but has been unable to reach you. Mike is out of the office the week of September 12th, so please reach out to our Pre-Owned Sales Manager, Rori Brown, at your convenience. He can be reached at 443-875-0474 or rori.brown@mileone.com. We hope to speak with you soon. Thank you.

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