Ruben Matos | Page 4

Julian our salesperson was great. Took time with us and really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. More

by CRWEISS54 Verified Customer Verified Customer

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My worst ever experience at a dealership. Lied to by everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from one bank. Go anyplace else. More

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Excellent Service Nice and easy experience at this deanship, Universal Nissan is the right place to buy a car, Gilberto and Ruben did everything very simple, they under Nice and easy experience at this deanship, Universal Nissan is the right place to buy a car, Gilberto and Ruben did everything very simple, they understand exactly what I was looking. More

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William Sanchez and the Manager Deya helped me get my Nissan Sentra. They gave me amazing quotes for my car and I am absolutely in love with my car. My family and and I have been shopping at Universal Ni Nissan Sentra. They gave me amazing quotes for my car and I am absolutely in love with my car. My family and and I have been shopping at Universal Nissan since 2008, and we love the Nissan family there. More

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When purchasing a car you want friendly and helpful customer service - Will Morris provided me excellent service! He was knowledge about the stock of vehicles, patient and helped me find exactly what customer service - Will Morris provided me excellent service! He was knowledge about the stock of vehicles, patient and helped me find exactly what I was looking for and the best price! More

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It Was a Pleasure I came from Tampa and it was worth the trip...Such a Pleasant Experience!! Will Morris, Ruben Matos and Josh Muniz, were phenomenal in getting me a gr I came from Tampa and it was worth the trip...Such a Pleasant Experience!! Will Morris, Ruben Matos and Josh Muniz, were phenomenal in getting me a great deal on a vehicle for my family from a wide-selection!! They really went the extra mile to ensure we got what we wanted!! More

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Excellent service, very professional I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slig I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slightly better offer at another dealer, I decided to buy the car with Universal because of the quality of their service and the credibility they established during the process. The sales person Jake McNeely is fantastic, very professional and made the process very easy and seamless. Highly recommended. More

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Customers BEWARE! Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a picku Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a pickup truck. Gilberto the salesman told me that the used “like new” Frontier could be the best to fit my situation because of the rebates and to get more money for my trade in. He came with some numbers and I was not into the deal, that’s when Ruben Matos came in and offered me a utility rack, full gas tank and a gift card. I told Gilberto that I need to make a payment on my Honda and he told not to make the payment and ask me for that money to put it as down payment. Everything was peaches & cream until I signed the contract. Now all of the sudden Gilberto is passing the ball to Ruben and Ruben to the finance guy and viceversa. I end up signing a contract without having any rebates apply to the price, a higher interest rate on the loan, the rack never installed, no gas card, no gift card and nobody seems to care. Now Honda financial is asking for the payment and I have been told by Gilberto that I’m behind on my payments and is my responsibility to bring it up to date. My experience with Universal Nissan has been a total nightmare. More

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Amazing experience! Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send oth Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send others to shop here More

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great service I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are fri I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are friendly and always smiling. his manager Juan Crespo was very attentive, checked in from time to time to make sure everything was going smoothly More

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