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Ruben Matos
Ruben Matos at Universal Nissan
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Ruben Matos | Page 3

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.4
52 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

8 yrs, 7 mos

Languages Spoken

Spanish Spanish

4.4

52 Reviews

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52 Reviews of Ruben Matos

July 06, 2022

Dealership Rating
Employee Rating

Excelente servicio! 100% recomendado !! Aclararon todas mis dudas y me hicieron las mejores recomendaciones para mis necesidades More

by LISNIETT BOSCAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Jul 07, 2022

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 02, 2022

Dealership Rating
Employee Rating

Had a great experience experience with getting my first car with the help from Raul and his team More

by Tanner300
Recommend Dealer
Yes

Other Employees Tagged: Raul

Helpful
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Jun 02, 2022

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Ruben and Raul, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 12, 2022

Dealership Rating
Employee Rating

Very professional, courteous staff. Worked on everything possible to make us happy. We highly recommend it. More

by JORGEMATOS986
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Vila , Cassandra ??????????

Helpful
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May 12, 2022

Universal Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

Dealership Rating
Employee Rating

We have been with you for a while 2016 we love everyone all take good care of us we always get what we want we will always come back to Nissan. More

by ROBERTTARDIF420
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry, Collin Petgrave, Alex Vazquez, Felix Matos, Richard Harris , Jeffrey mcllwain

Helpful
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Mar 11, 2022

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 04, 2022

Dealership Rating
Employee Rating

The customer service that I personally received from both Alex and Ruben at the time of the purchase my new vehicle was above and beyond I ever expected. I highly recommend this dealer to anyone who is look More

by LGUILLEONE23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexandre Guarino , Susanna Canelon

Helpful
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Mar 07, 2022

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and Ruben, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

February 01, 2022

Dealership Rating
Employee Rating

Juan Espinal really took care of me and listened to what I needed when picking out a vehicle that would suit my needs, I will definitely be recommending Juan and the Universal Nissan team to everyone I know More

by joselespinal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo, Juan Espinal

Helpful
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Feb 01, 2022

Universal Nissan responded

Jose, Thank you so much for taking the time to share your feedback with us. Juan and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 18, 2021

Dealership Rating
Employee Rating

They found the car I needed in the time I needed. Terrific service and very helpful More

by JACKSON.MUMEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Helpful
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Dec 19, 2021

Universal Nissan responded

Jackson, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 22, 2021

Dealership Rating
Employee Rating

Angel Rodriguez and Ruben Matos were Big Help. They made my Visit quick and Fun More

by MONEYPAKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Collin Petgrave, Felix Matos , Angel Rodriguez

Helpful
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Sep 22, 2021

Universal Nissan responded

Thank you for your feedback on your recent visit to Universal Nissan. We're glad to hear that Ruben and Angel were able to assist you and that you had such a positive experience. We look forward to serving you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 18, 2021

Dealership Rating
Employee Rating

The service and help was AMAZING, Juan was our sales person he went beyond to help us get a brand new car definitely was worth the 1hr drive from our home to the dealership will recommend to everyone More

by Naya329
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal , Alexis Mangual

Helpful
Report | Print
Sep 19, 2021

Universal Nissan responded

Naya, Thank you for your business and this review. We're happy to hear Juan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2021

Dealership Rating
Employee Rating

Everything was supposed to be finalized the night before but when I got there the figures all changed . I ended up waiting all day and left with scar that wasn’t detailed More

by COACHGENESMITH
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Louis CJ Joseph, Juan Crespo, Felix Matos

Helpful
Report | Print
Sep 16, 2021

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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