Saiful Islam | Page 2

Best Car Salesman I Have Ever Dealt With Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant ma Orlando Alcaide handled my purchase of a 2019 CX-5. I explained what features I was looking for and he got to work quickly in an extremely pleasant manner. I ended up being at the dealership for several hours -- and past closing -- because of an issue with my insurance company another employee was handling, and he stayed even though he has a family to make sure everything was taken care of. When I picked up the car, he spent at least 20 minutes going over all the features. A few days later, he called me to see how things were going with the car and if I had any questions. A class act all around. I also dealt with Saiful Islam, the sales manager, and Steve Kontonicolaou, the finance manager, and both of them were a pleasant as well. More

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great dealership, outstanding manager and assistant manager This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is This was our third time for my wife and I and my daughter. We have dealt with the same two individuals since 2013. Saiful Islam and Jim Mendez. Jim is very courteous and willing to go the extra mile to please you. ***We can't say enough about Saiful. Each and every time for the last three vehicles for my daughter, he went out of his way to help her get the vehicle she wanted within her budget. She earns a modest salary as a early childhood educator still dealing with student loans, amongst other expenses a young person faces today. Saiful extended the same concern for my wife by being able to keep her in the same vehicle with just a slightly higher monthly payment. Again he went out of his way to provide us the service and attention you would expect being a loyal returning customer. Saiful and Jim certainly Let you know that you are welcome and appreciated as a loyal customer. They really know how to treat you. Well done Saiful and Jim, and good job Koeppel for having and keeping two great employees. More

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Sales experience I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so hel I highly recommend Koeppel Dealer it’s because of the people working in the company. Shout out to the sales manager Mr. Saiful because of being so helpful and accommodating. More

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Very professional business Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or S Great atmosphere great deals very respectful people I recommend everyone looking for a great deal on a new car go to go see Saiful he works magic or Steve More

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Service Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Great! More

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Outstanding customer service, would highly recommend! There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience There are a lot of dealerships to choose from but we were so glad we chose to walk into Koeppel Mazda to lease specifically because of the experience & exceptional customer service we received from Julio. He went above and beyond to get exactly the car we wanted at a more than reasonable price without question. He was upfront, honest and extremely helpful throughout the entire process and we would recommend him to anyone. Our car even got towed out front while sitting down with him and he gave us a ride to the depot. He was professional and knowledgable and we look forward to our continuing relationship with him and Koeppel Mazda. More

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Exceptional customer service with high satisfaction Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any su Saiful Islam is an extraordinary manager who walked my mother and I through the whole process of purchasing a needed new car (2018 Mazda CX-5). Any suggestions given or questions asked was dealt with promptly and with great detail. His staff members Julio Escobar and Orlando Alcaide are both very notable staff members who aided in making our purchase with ease and no headache. Julio went the extra mile to help us find the best car loan for our car. Orlando Alcaide was very patient with us and made sure any and all questions we threw at him were answered thoroughly. We felt no pressure to make decisions at any time. We were also given the rundown of their service department before taking off with our new car. There are no problems with the car and my mother and I are very pleased with the whole experience and how affordable they made for our purchase. I highly recommend Koeppel Mazda to anyone who is interested in owning any Mazda car. You will not be disappointed with Saiful Islam or any of his staff members. More

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Just renewed our lease to Mazda CX5 We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both w We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both wonderful. The staff are very friendly and the new place very comfortable and nice. More

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VIP service My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole s My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole staff worked together to complete everything needed effortlessly. This is our new place for leasing. Best car dealership in NY More

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3rd Mazda First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer loo First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer looking for a new car. I have been treated with such care in the service department. Special thanks to Aubrey, Cassandra and Carlos. I was introduce with my 3rd Mazda from Saiful and Miguel took the time to take us for a test drive. Also, thanks to Castro for helping us with the paperwork. Finally, Saiful, you made my experience with Mazda a great one. I drive by all the other dealerships to come to yours because you have treated my family as if we are part of your family and not just a random customer. For this I am very grateful!!! Looking forward in seeing you and the Mazda team in the near future! Thanks again!!! More

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