136 Reviews
Write a Review136 Reviews of Sergio Alvarez
December 12, 2023
Very professional very knowledgeable no pressure Very friendly and Sergio gave me options he was top-notch. Highly recommend working with him!! friendly and Sergio gave me options he was top-notch. Highly recommend working with him!! More
Other Employees Tagged: Sergio Alvarez
October 31, 2023
They never complain if I pull right up to the drive. They always try to help They always try to help More
Other Employees Tagged: Dan Cassin, Andrew Smith, Alexandra Collins, Joe Canny, Brenden Carlson, Adrian Alkema, Ryan Powers , Sergio de Quesada
October 28, 2023
The Groove team made this one of the easiest car purchases we have ever made. Thanks!! purchases we have ever made. Thanks!! More
Other Employees Tagged: Scott Nelson
October 27, 2023
I bought a new car from here a few weeks ago. I worked with Sergio Alvarez (Sales) and Andrew Smith (Financing). Sergio was great - no hassle, no pressure, straight shooter. Same with Andrew - he I worked with Sergio Alvarez (Sales) and Andrew Smith (Financing). Sergio was great - no hassle, no pressure, straight shooter. Same with Andrew - he moved quickly but allowed me to take my time and he answered all of my questions. I feel i got a fair price on my my new car and a fair trade in for my old car. They went above and beyond as i forgot my checkbook so they arranged for me to drive my old car home and Sergio drove my new car to my house (30 mins and after hours) to ensure i got my new car the same day. Excellent service! More
Other Employees Tagged: Andrew Smith, Scott Nelson
October 13, 2023
Everything was fantastic, it was the best experience I've ever had with a dealership. ever had with a dealership. More
Other Employees Tagged: Mai Sheath
October 05, 2023
I LIVE CLOSER TO AURORA BUT HAVE ALWAYS TRAVELED TO THIS DEALERSHIP BECAUSE OF QUALITY OF SERVICE. DEALERSHIP BECAUSE OF QUALITY OF SERVICE. More
Other Employees Tagged: Andrew Smith
September 27, 2023
there is a dealership in my location, which I went over there and didn't have a good experience. they were polite but I don't think they took me serious. When I called Groove Subaru, I was very well welcom there and didn't have a good experience. they were polite but I don't think they took me serious. When I called Groove Subaru, I was very well welcome and every single person who helped me was very polite and attentive to me and my wishes, specially Sergio Alvarez. Since the first time I called about looking for a car he was friendly and even on his days off he was always answering all my questions. More
Other Employees Tagged: Ryan Powers, Mai Sheath
September 10, 2023
The staff at Groove Subaru is excellent, this is the second Subaru I’ve bought there and I’m sure I’ll have my third from them when the time comes. Sergio is an amazing salesperson, he guide us (for the second Subaru I’ve bought there and I’m sure I’ll have my third from them when the time comes. Sergio is an amazing salesperson, he guide us (for the second time) to make an educated decision about our purchase. I strongly recommend Sergio as a sales person and Groove Subaru. More
Other Employees Tagged: Sergio de Quesada
September 09, 2023
I had an excellent experience buying my first car here! The first person I contacted (Ryan Powers) kept in touch with me off the clock to make sure I got taken care of, and everyone else who worked with me The first person I contacted (Ryan Powers) kept in touch with me off the clock to make sure I got taken care of, and everyone else who worked with me (Sergio, Esteban, Grace, and Mr. Nelson) was very friendly, honest, and flexible. I spent 3 hours at the dealership and Sergio was very patient. When the prices all added up and I couldn't afford it after all, he worked with the numbers to give me a better deal - I was honored they applied a military discount no questions asked even though I was buying a used vehicle. Everyone I spoke with was very patriotic, having either served in the military or had family members who did, and their military-friendliness was a plus to purchasing there. The car was in great condition and the detailing was fine - they did a terrible smeary job on the mirrors and windshield so I'll have to clean those better but not a big deal, everything else seemed well done. I was very pleased to find my unicorn car and to work with such wonderful people for a great first car-buying experience. More
Other Employees Tagged: Grace Cahoj, Esteban Gabriel Martorell Rios, Ryan Powers, Scott Nelson
September 08, 2023
The communication from the dealership has been exceptionally poor regarding when my vehicle will be delivered. I've been told several times that I'd be contacted by both Sergio and Scott which h exceptionally poor regarding when my vehicle will be delivered. I've been told several times that I'd be contacted by both Sergio and Scott which hasn't been the case. I've had to call, email and text numerous times to find out why my vehicle still isn't ready for pick up a week after I purchased it. Promises, promises and more promises and still nothing! More
Other Employees Tagged: Grace Cahoj, Scott Nelson