Service Department | Page 2

Responsive to customer needs. Customer service folks are very helpful. Service is costly compared to non dealership mechanics but you get a lot for what you paying. Customer service folks are very helpful. Service is costly compared to non dealership mechanics but you get a lot for what you paying. More

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I was very pleased with the service These guys are great Thankfully for there service great Thankfully for there service More

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Attentive, good listener, patient explanations, knowledgeable! Listened and responded without judgement to questions I feared really revealed I knew little about how a car works! knowledgeable! Listened and responded without judgement to questions I feared really revealed I knew little about how a car works! More

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Thank you Tim and Ovi for an outstanding customer experience! Our visit to Suburu of Jacksonville was unexpected for us, but highly welcomed once we arrived. From the enthusiastic and pleasant greeti experience! Our visit to Suburu of Jacksonville was unexpected for us, but highly welcomed once we arrived. From the enthusiastic and pleasant greeting, to the highly detailed demo of the all-electric Solterra, we were highly impressed with Tim and his vast knowledge. Tim was fully transparent when we began discussing pricing. The ease and smoothness of our purchase was truly effortless. Tim guided us step by step. Ovi, from the finance office was awesome as well. Ovi showed my Mom and I all of the extended warranty packages and the full breakdown of services and what they offer. Ovi shared with us his love of photography by showing us his Suburu embedded deep in the sand, and it's extreme offroad capabilities for adventurous times. Suburu of Jacksonville is stellar and my Mom and I are so happy that we decided to shop and purchase at this dealership. In this Soletrra, we look forward to many fun adventures ahead. Thank you!! More

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I was in a rush and the service was fast. They got me in and out in an hour when it was supposed to be an hour and a half. They got me in and out in an hour when it was supposed to be an hour and a half. More

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Love this dealership, clean neat and professional. When it by my vehicle from anybody else.Ray Powdrell is the best to work with to buy a car When it by my vehicle from anybody else.Ray Powdrell is the best to work with to buy a car More

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Always friendly and helpful with my service trips. Mike is always great at keeping me informed on my cars updates throughout any service trips so far. He’s always friendly and thorough making sure we Mike is always great at keeping me informed on my cars updates throughout any service trips so far. He’s always friendly and thorough making sure we are taken care of. Thanks! More

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Fast, high quality and professional service from Mr. Needham. He diagnosed the problem and was able to return the vehicle as promised. Thanks Mike Needham. He diagnosed the problem and was able to return the vehicle as promised. Thanks Mike More

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AJ was friendly and efficient in the purchase of our new Subaru. He was not pushy about additional services or costs. He made the finance phase of purchasing smooth and enjoyable! Subaru. He was not pushy about additional services or costs. He made the finance phase of purchasing smooth and enjoyable! More

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Always a class act at Subaru of Jacksonville. Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take ca Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take care of you. My tech brought me out to the car to review everything being done and were completed promptly and cleanly. Great experience! More

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