Shavon Hill | Page 3

I purchased my 2017 Genesis G80 at another dealership and was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at Ourisman Hyundai/Genesis. From the service managers coming to my car as I pull into the service lane with portable tablets, to the care shown by the assistants who take my vehicle to the service bay. Add to that the superior work of the service techs who work on my vehicle and, (the cherry on top) that my vehicle is returned to me clean inside and out. You guys are a class act. Thank you Ms. Shavon and the rest of the team. Vernon Hammett More

Helpful 0

Report | Print

Did warranty work. Staff was helpful, supportive and up front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good Job! Would have been five stars but out of loaner cars, had to rent, which was still handled easily. Thanks! More

Helpful 1

Report | Print

I’m 19 and have a 2012 Veloster. I go in to get my car diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out with a 2300 dollar engine light for a catalytic converter. So I take it home and later that night I drove it and it cut out again and they had charged me the typical 191$ for a diagnostic test but then said oh we need to add 3 hours for the tech which doesn’t make any sense because it’s a diagnostic you pay one fee and they will find the issue. Mind you I work at Toyota of Bowie and all the managers and techs said that’s bs. And then the next day they call and said oh there’s $10,000 worth of stuff I need to replace including a brand new transmission. Which then I took it to Hyundai of college park where they said you don’t need a new one you just need to do a drain and fill. So they tried to charge me $7,580 for a brand new one. It’s just crazy so I got screwed out of $300 for a diagnostic test because it only costed me 79$ at college park and they didn’t ask for bs extra hours for the tech. Then on top of that during me calling to check in because I received one update over the four days I called and asked for an update and one of the male advisors said oh ok I will let my advisor know I’m crying about my car. Are you serious? More

Helpful 2

Report | Print

Excellent, awesome, great, pleasant, nice, all of these and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you!!thank you!! So nice to work with. More

Helpful 0

Report | Print

Servicing my TUCSON for Brake and Air Conditioning Service As usual the customer service was excellent ... THANK YOU SHAVON.... she is amazing!! I am beyond happy she is my service technician. She is profess As usual the customer service was excellent ... THANK YOU SHAVON.... she is amazing!! I am beyond happy she is my service technician. She is professional, delightful, experienced, and efficient. The technicians repaired my truck .... I was a happy camper!! I love this DEALERSHIP .... I have never anything but extremely pleasant experiences EVERY time I bring my truck in for service!! Thank you ALL at Ourisman Hyundai of Bowie ..... More

Helpful 0

Report | Print

Outstanding Service!!! Outstanding customer service with very friendly and efficient staff. Shavon Hill made the process easy to get our car in/out of service. Thank you! Outstanding customer service with very friendly and efficient staff. Shavon Hill made the process easy to get our car in/out of service. Thank you! More

Helpful 0

Report | Print

I had a recall on my vehicle in which was the reason for service. Shavon was so helpful she found several other recalls in which she informed me the would be take of. The shop also performed a multipoint in service. Shavon was so helpful she found several other recalls in which she informed me the would be take of. The shop also performed a multipoint inspection for any other issues to keep the vehicle running perfectly. More

Helpful 0

Report | Print

Great service as usual Shavon my service advisor told me what I needed no problems. Even had my car washed for me excellent service again. what I needed no problems. Even had my car washed for me excellent service again. More

Helpful 0

Report | Print

Great Service Get my problem fixed, and Shavon was most helpful. Tire pressure light was on and they reprogrammed to - it is now staying off. Great job. Get my problem fixed, and Shavon was most helpful. Tire pressure light was on and they reprogrammed to - it is now staying off. Great job. More

Helpful 2

Report | Print

My vehicle was pulling to the left and came in with no appointment and was in and out in a couple of hours. Great service with smiles from everyone. Thanks AJ appointment and was in and out in a couple of hours. Great service with smiles from everyone. Thanks AJ More

Helpful 0

Report | Print