Sheraz Sheikh | Page 3

Had a very good experience with Sheraz at Herb Chambers in Boston throughout the purchasing process and would recommend anytime. in Boston throughout the purchasing process and would recommend anytime. More

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Sheraz Sheikh is a pleasure to work with! This is the 2nd BMW I have purchased from Herb Chambers and both times with Sheraz helping me. This is the 2nd BMW I have purchased from Herb Chambers and both times with Sheraz helping me. More

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The team is always responsive, polite, and helpful. James is great. He explains the options and works quickly to get you in and out fast. I️ also appreciate the regular communication. I️ highly rec James is great. He explains the options and works quickly to get you in and out fast. I️ also appreciate the regular communication. I️ highly recommend the dealership and service department! More

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Good organized and good service. The location is convenient for me, and I like my car was washed after the service was done The location is convenient for me, and I like my car was washed after the service was done More

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I had a very very bad purchase experience for my BMW 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresp 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresponsible behavior of the dealer. Everyone who wants to purchase a car from this dealership should take a look at this review. Here is the story. After I decided to purchase the car and went to the financial manager's office, the financial manager tried to persuade me to buy the GAP insurance ($1000) and told me that only an idiot will not buy it. I didn't know what was GAP insurance when I purchased the car so I choose to trust the manager and bought it. When I got home, I did some research and it turned out that GAP insurance was entirely useless in my case since the remaining principal will always be lower than the car's market value). Be noted, the financial manager knew that I would pay off the loan very soon thus he should know the GAP insurance is entirely wasteful for me. After I realized that, I tried to cancel my GAP insurance. The insurance contract says that I can unconditionally cancel the insurance and get a full refund within 30 days. So I went to the dealership and found the financial manager (Mohammed Omar). However, he rejected my request and asked me to wait for the first monthly payment and said only after that I can cancel the GAP insurance with a full refund. Then I waited for the extra month, and called the dealership back. Unfortunately, Mohammed (financial manager) was on vacation thus the director (Katie George) answered my call. She told me that she would handle it and the cancellation of the GAP insurance would reflect on my loan banking account after 5 months. Then I trust the director and wait for 6 months. However, nothing happened to my account in the end. Then I called the dealership again recently (I can't go to the dealership in person since I have moved to another state), and the director said she forgot our conversation and transferred me to the financial manager again. The financial manager said again that he would handle it and asked me to wait for 3 weeks before it reflects on my account. I was already very upset but I still chose to trust the dealer one more time. Now it has been three weeks and nothing happens again. I don't want to trust this dealership anymore and want everyone to know their dishonesty and irresponsibility to their customers. There were other dishonest behaviors during the purchase such as the coverage of the car started much earlier than my purchase date (the dealer promised me before I purchased the car that they would reset the coverage but they told me it was impossible after the purchase) and there were a lot of small scratches on the car (It was my fault that I didn't check carefully upon car pick-up). PS: I have to give at least one star. But I would give for zero stars if I can. More

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Just purchased a car from Sheraz at BMW Boston. Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service More

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BMW Boston (Herb Chambers) did an outstanding job or repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car f repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car for multiple days an multiple visits. BMW Boston fixed all the issues in a day with no drama or excuses. They are a pleasure to work with. More

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I am picking up my fourth car from HC BMW Boston today. Sheraz has always been my sales person. The cars are reliable and well made etc but Sheraz is really the reason I am a repeat customer. He makes Sheraz has always been my sales person. The cars are reliable and well made etc but Sheraz is really the reason I am a repeat customer. He makes buying a car uncomplicated and effortless. Always a great experience. More

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All went smoothly. The paperwork went well. My questions were well answered. Overall a good experience The paperwork went well. My questions were well answered. Overall a good experience More

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Herb Chambers gave us excellent advice about which BMW model to lease. We are very happy with our choice. model to lease. We are very happy with our choice. More

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