Stefanie Petine at Park Ave BMW

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stefanie Petine

My Review of Park Ave BMW:
because I'm very satisfied with the service and I will recommend this dealership to
all my friends and family and the service advisor Stefanie Petine is very professional
and do her job very well, overall I'm very satisfied.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stefanie Petine

My Review of Park Ave BMW:
I have had the pleasure of working with Stefanie on several occasions regarding service for my vehicle. Each time that I have, she has been courteous, respectful and has gone above and beyond to explain everything to me so that I have an understanding of the repairs made. She consistently ensures that all of my questions are addressed and validates my concerns. There have been times where I have contacted her from the road and inquired as to how to operate specific features on my vehicle, and each time she has answered my questions in an effective and patient manner. On more than one occasion Stefanie has accommodated my schedule, arranged for me to have a loaner vehicle and provided me with outstanding customer service, by consistently setting my expectations and delivering beyond them. I would definitely recommend Stefanie Petine and Park Ave BMW service to my family and friends.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stefanie Petine

My Review of Park Ave BMW:
Stefanie is an honest, trust worthy, and excellent service advisor. Always ready to go beyond her work to make sure you and your vehicle receive the best service. Her attention to details and promptness are the reasons I take my car from NYC to this dealership.

Courteous and professional, Stefanie is overall an OUTSTANDING service advisor and I would recommend her without hesitations to friends and family.

In fact, I already did to a few of my friends.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stefanie Petine

My Review of Park Ave BMW:
If you have a BMW and are wondering who should be in charge of its service, stop looking and ask for Stephanie at Park Ave. Im on my fifth BMW now, and Stephanie has been with me every step of the way. No matter the problem, big or small, Stephanie goes out of her way to make sure the process is as seamless as possible. If for some odd reason its not covered by warranty, she always makes sure that you get the best possible price and the quickest turnaround time.

The best part is that she keeps you informed every step of the way. No need to wait by the phone. Whether by email or calls, shes always on top of where your car is within the service process and if she thinks your cars not going to be ready...shell tell you hours in advance so there is no need to kill the rest of your day.

Overall, always a great experience.

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