Stephanie Lang | Page 2

Mark was fantastic and showed my wife all of the features! She loves the vehicle! features! She loves the vehicle! More

by Ncerame Verified Customer Verified Customer

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World class service and sales team. I buy and maintain all of my vehicles at Lake Norman Chrysler. I buy and maintain all of my vehicles at Lake Norman Chrysler. More

by M.LINGNER Verified Customer Verified Customer

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Excellent Purchasing Experience,update. I went to this dealership just to shop prices. I got such a good offer on a CPO Jeep and my trade-in I completed the purchase.A couple months later I I went to this dealership just to shop prices. I got such a good offer on a CPO Jeep and my trade-in I completed the purchase.A couple months later I realized I was missing parts for my Sun Rider soft top.So i contacted the dealership and they corrected the problem in a very timely manner.I want to give a shout out to Stephanie Lang and Paul Presta for their excellent Customer Service. This Dealership and it's associates went above and beyond to make My purchase a great experience.I am very thankful of that.I also want to give thanks to the folks at Carolina Customs .They were very professional and insured that it all came together correctly at the end of this process. More

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unkept promises but they addressed them and made it right Well I still have never received a return phone call, but I have to report that I received a check from Lake Norman Jeep addressing the trade discrepa Well I still have never received a return phone call, but I have to report that I received a check from Lake Norman Jeep addressing the trade discrepancy difference. It was unexpected but they did make that part right, and I'm here to give them credit for that. Thanks to them for doing that. They also sent corrected paperwork so that could get straightened out. Overall, not the experience I wanted to have, but in the end I will give them credit for fixing their mistakes. Original review: After ordering a jeep, they ordered the wrong options, completed the paperwork so incorrectly that the state treasurer couldn't use it, changed the dollars in the deal and when confronted said they would change the dollars back to what was agreed upon, then didn't. I left messages numerous times. Spoke to Ken twice, who said he'd fix it and call back. He never did. Received an email saying to call Craig if I wasn't satisfied, left messages for him, never heard back. Left numerous messages for Stephanie on trying to get the correct paperwork, she never returned my calls. This is the kind of shady, sloppy car dealership practice that you thought went away years ago, but it hasn't at Lake Norman Jeep. I would never let my daughter or any friends or family buy or do business here. More

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Issues Quickly Solved I bought a 2020 Jeep Cherokee Limited 4x4 and I love it! This car is everything I wanted and a joy to drive. LKN dealership gave me a good trade-in d I bought a 2020 Jeep Cherokee Limited 4x4 and I love it! This car is everything I wanted and a joy to drive. LKN dealership gave me a good trade-in deal on my old Mustang. The staff were courteous and helpful throughout the entire process, and when there was misunderstanding with the Chrysler Capital financing it was immediately resolved by the owner / manager himself. A warm, friendly environment with traditional family values. Thank you! More

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Bought my second Jeep Mark has sold me both my jeeps. He is great, and will be the person I keep buying my vehicles from! I highly recommend this dealership Mark has sold me both my jeeps. He is great, and will be the person I keep buying my vehicles from! I highly recommend this dealership More

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I Love This Dealership! Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off my vehicle. She is professional, courteous, kind and ensures that my concerns are addressed and satisfied. 😊 Always a wonderful experience working with her! This dealership has amazing staff, sales and service. I have been a customer for 10 years and purchased two cars (and would do so again and again). They are always wonderful, on point, professional, courteous, and helpful,...just excellent! It is a "sweetheart of a dealership!" More

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Remarkable Service by a Remarkable Staff From walking into the door to walking out with a new vehicle the whole process was smooth abd stress free. The sales team is not pushy and were extre From walking into the door to walking out with a new vehicle the whole process was smooth abd stress free. The sales team is not pushy and were extremely knowledgeable. I went in with a car in mind and the salesman showed me a better Jeep with more features for the same amount if money. I Highly recommend Lake Norman Chrysler Jeep Dodge for all your vehicle purchases. More

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Fabulous Saw what i wanted on the web site, called sales set up a time to be there 2 hours later was in my new truck and on my way home Tony Ried and Sam Dewit Saw what i wanted on the web site, called sales set up a time to be there 2 hours later was in my new truck and on my way home Tony Ried and Sam Dewitt where great, will buy there again, thanks for everthing More

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Great experience! My experience was great! Eric took really good care of me and if I were looking to get another vehicle I wouldn't hesitate to contact him at Lake Norm My experience was great! Eric took really good care of me and if I were looking to get another vehicle I wouldn't hesitate to contact him at Lake Norman again! Also, I had some things added to my truck after my purchase and everyone in the service department was extremely helpful as well! More

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