Stephanie Lang | Page 4

We purchased a gorgeous Dodge Charger. My husband fell in love with it as soon as he saw it on the showroom floor. Mark Mosayebi, Stephanie Lang and the rest of the staff were awesome to work with. The in love with it as soon as he saw it on the showroom floor. Mark Mosayebi, Stephanie Lang and the rest of the staff were awesome to work with. They helped us purchase the car of my husband's dreams for a price that fit our budget. Highly recommend this dealership! More

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LNCJDR rocks? Everyone exceeded my expectations. I was personally slow on making my purchase decision and the Scott Houchins was so patient. There was never any pressure to buy before I was ready. The pla personally slow on making my purchase decision and the Scott Houchins was so patient. There was never any pressure to buy before I was ready. The plan was to hand down my 2005 Chrysler 300 to my daughter. The service department conducted a comprehensive health check and gave a fair and honest assessment on what needed to be done. I look forward to coming back in September to look at the 2014 Jeeps. More

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Drove from Indian Trail to Lake Norman to purchase our 2nd Jeep Grand Cherokee from Lake Norman CJDR because we didn't get all the options we really wanted 18 months ago. Employees are knowledgeable and f 2nd Jeep Grand Cherokee from Lake Norman CJDR because we didn't get all the options we really wanted 18 months ago. Employees are knowledgeable and friendly, dealership is clean, and service department employees have always been courteous and responsive. We knew exactly what we wanted and Mark Mosayebi showed us several vehicles that had those options, giving us choices on either side of the price point that we needed. We are very happy with this Jeep and with Lake Norman CJDR--thanks everyone! More

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Willie Brown: He always greets me with a smile on his face and follows through with the information needed. Very professional and hospitable. He helped me find the right car for me, and didn't stop unt face and follows through with the information needed. Very professional and hospitable. He helped me find the right car for me, and didn't stop until we had found it. He is an EXCELLENT member of the Lake Norman Chrysler Jeep Dodge Dealership. Stephanie Lang: Always available to answer any question I have or always "johnnie on the spot" to make sure I have a loaner car or whatever is needed. She tirelessly works and ALWAYS, ALWAYS, ALWAYS has a smile on her face no matter what kind of day is placed in front of her. She runs around the dealership and takes care of whatever needs to be taken care of. And, she can take care of anything!!!!!! She doesn't pass the buck or say it someone else's job, she takes the bull by the horns and handles it!!!!!! Jack Salzman: What an AWESOME man!!!! He goes above and beyond to make sure his customers are taken care of. He always makes sure my family and I have what we need and he comes out to see us personally and makes sure we are happy. He is a man of integrity and values and wants only the best for his customers!!!! His dealership is EXCELLENT because of his business ethics and because he sets forth an EXCELLENT example!!!!!! More

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I have been a customer of Lake Norman Chrysler Dodge Jeep Ram for the better part of 10 years and have been extremely impressed with their level of customer service. Both the sales and service teams are the Ram for the better part of 10 years and have been extremely impressed with their level of customer service. Both the sales and service teams are the picture of professionalism. The service department delivers superior quality service in a timely manner at a fair price. I am also very impressed with the dealerships philosophy on community involvement. Their support of local non-profits and community organizations tells me that they care about their customers and the areas they serve. I will continue to recommend Lake Norman Chrysler Dodge Jeep Ram to all of my friends, family, and co-workers. More

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I have delt with this dealership on eight vehicles so far. Every experience has been positive and straight forward. When there has been an issue with my vehicle they have always been quick to react and far. Every experience has been positive and straight forward. When there has been an issue with my vehicle they have always been quick to react and correct the situation. Mark Mosayebi has been my salesman with every transaction and is one of the best representatives for this dealership. Jack Salzman always makes himself available to the customer, you rarely see the owner at other dealerships. I like the dealership so much, I let them handle my mother in law purchase. Bryan Field More

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Very dissapointing experience at Lake Norman Chrysler. I took the vehicle to a mechanic after the purchase only to find a very bad oil leak and the brakes dangerously low(metal to metal) and dull paint work took the vehicle to a mechanic after the purchase only to find a very bad oil leak and the brakes dangerously low(metal to metal) and dull paint work that I didnt notice until I had the sun diretly on it(bought at night). I tried to contact the dealership multiple times, leaving messages to see if there was any way to correct the issues. After about 5 messages and 4 emails 1 week later I got a response basically saying too bad you bought it as is. Not something I expected from a high profile dealership. If you are considering buying used from these guys you might want to take the vehicle to a mechanic first. These guys dont check the cars over before selling! More

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This is a terrible place to buy a car. I was compensated in the price of my car by $500 off the price if I agreed to write a 5 star google review. I agreed to write that review and I did what was asked. Th in the price of my car by $500 off the price if I agreed to write a 5 star google review. I agreed to write that review and I did what was asked. This dealer is not friendly. They pretend to be online however when you havea problem they suddenly loose your phone number and do not return calls. I paid cash for my car and the title form was not completed correctly. Afte six weeks I recieved the messed up title and had to travel to the DMV (at the request of Lake Norman Dodge) to correct and pay to have the item corrected. Now I am listed as the second owner of my vehicle not a one owner vehicle all because someone cant fill out a form! JAck Salzman does not return my call even when instructed to do so by Chrysler. This really cost me money and their uncaring unkind attitude only makes it worse. I guess they got my money they are done with me! More

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I am so much glad that I met with Chris, Brian. They made my buying experience so good that I feel fortunate to come and knock door of Lake Norman dealership. Chris, not only helped me in making the right d my buying experience so good that I feel fortunate to come and knock door of Lake Norman dealership. Chris, not only helped me in making the right decision but also came as in a guide throughout. I would highly recommend this dealership. :) I keep on adding my quick questions and I got all the answers immediately. The good thing is, I was never forced to make the purchase. They told me which one is right choice and took care for my investment. More

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Mr. Salzman I just wanted to send you a note to express my overwhelming gratitude for your efforts in making a new vehicle a reality for me. I had doubts that I could actually finance a new car because of my overwhelming gratitude for your efforts in making a new vehicle a reality for me. I had doubts that I could actually finance a new car because of some unfortunate events in my past that ruined my credit. I was told that it was you that made it happen. Not only did you allow me to have a new vehicle as opposed to a used one, you have also given me the opportunity to rebuild good credit and for this I will forever be in your debt. Also, I have to give the credit to Mike Bohn. Although we met under terrible circumstances, I was so glad I could help him and he has helped me tremendously! You have a very fine salesman as well as a fine young man. He delivered unequaled, superior customer service to me and I can tell that is his norm for any customer he encounters. As a matter of fact, everyone I have dealt with in your dealership has been exceptional. It is obvious that excellent customer service is paramount at Lake Norman Chrysler. I would like to see Mike and yourself receive special recognition for the exceptionally good, happy experience exclusively due to both of you. Again, I cannot possibly express in writing what you and Mike have done for me. Just rest assured that I will refer everyone I know to you for a car purchase-because of your unequaled customer service. Being in a very customer service driven company as well, I think that makes my hyper-vigilant to such. We strive for the same customer service excellence. When I witnessed 2 different employees today as I was having my vehicle washed singing happily, I said to myself, there is exceptional management here. Thank you again. More

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