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Steve Stephens
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Steve Stephens | Page 33
General Manager
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
333 Reviews
It's 1983 and I'm still in High School. I started working with my Father who was a Used Car Manager for Cobbledick Buick in Shaker Hts as a lot porter. After graduation, I took on a full-time role with the dealership allowing me to work in Service/Parts/Body shop/New & Used Cars. Ultimately began my career in Sales. In 1993 I started at Klaben Ford. I was able to build a strong customer base and moved up to a management role in the leasing department. In 2005 I moved across the street to Klaben Chrysler Jeep Dodge. I found the change exciting that has now led me to be a store manager. I’ve been with Klaben Auto Stores for over 25 years. A family-owned store completely committed to 100% customer satisfaction involved with our local communities, I’ll be here for another 25 years, God willing. I’m blessed to have my wife, our 4 Children, and 4 Grandkids..so far! and a super staff I work with every day. 330-673-3139 ext. 505
Read moreDealership Experience
30 yrs, 7 mos
Industry Experience
40 yrs, 8 mos
333 Reviews
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333 Reviews of Steve Stephens
September 02, 2016
What a great experience! My daughter and I stopped in to find out about leasing a car. We Weren't even planning on doing anything, but Steve and Nick put us at ease and worked My daughter and I stopped in to find out about leasing a car. We Weren't even planning on doing anything, but Steve and Nick put us at ease and worked a phenomial deal for us! We love our new Jeeps and will be back to lease or maybe even buy again! Thanks Steve and Nick!!! More
by sandmark
Other Employees Tagged: Nick Brandt, Kim Devlin
Helpful 
August 30, 2016
Beyond accommodating, awesome customer service Steve Stephens and Nick Brandt worked incredibly hard with me to accommodate my financial needs. They were both extremely patient, understanding, kind Steve Stephens and Nick Brandt worked incredibly hard with me to accommodate my financial needs. They were both extremely patient, understanding, kind and went the extra mile in every category. More
by Jameerose22
Other Employees Tagged: Nick Brandt, Kim Devlin
August 26, 2016
Great Experience We have bought six cars from Klaben. Don Jacobs, Steve Stephens, and Brian Franklin are wonderful to work with. They are there to help you and are v We have bought six cars from Klaben. Don Jacobs, Steve Stephens, and Brian Franklin are wonderful to work with. They are there to help you and are very patient in doing so. A car dealership with tons of integrity. I would and have highly recommended this dealership to anyone. More
by Bonnie Rosati
Verified CustomerOther Employees Tagged: Don Jacobs, Joe Hilliard, Brian Franklin , Amber Silver, Justin Stinnett
August 10, 2016
Don Jacobs is #1!! We have purchased/leased over 8 vehicles from Don Jacobs. He really listens to what we want and helps us choose a vehicle to fit our needs. We always We have purchased/leased over 8 vehicles from Don Jacobs. He really listens to what we want and helps us choose a vehicle to fit our needs. We always leave the dealership very happy!! Kelly & Dennis Zimmerman More
by Taylor8708
Other Employees Tagged: Don Jacobs , Caleb Jacobs
August 04, 2016
Hassle free experience! Caleb was great to work with and made the purchase of a new vehicle relaxing and hassle free! The entire team was great and really went the extra mil Caleb was great to work with and made the purchase of a new vehicle relaxing and hassle free! The entire team was great and really went the extra mile to make my purchase a great experience! More
by radab18
Other Employees Tagged: Don Jacobs , Caleb Jacobs
August 04, 2016
great people Thanks again to Kerry for saling the jeep to us. We never would of did a lease. But kerry explained in different ways that why wouldn't you want to le Thanks again to Kerry for saling the jeep to us. We never would of did a lease. But kerry explained in different ways that why wouldn't you want to lease. No money down only have it for 3 years and get something else and under warranty. Sweet right. More
by bokshonforever21
Other Employees Tagged: Kerry McFarland
August 01, 2016
Efficient No Nonsense Visit/Purchase I went in knowing what I wanted, where I wanted to be in price and model and extras, and they made sure it happened. Thank you I went in knowing what I wanted, where I wanted to be in price and model and extras, and they made sure it happened. Thank you More
by Cindy
Other Employees Tagged: John Coco III
July 29, 2016
New car The sales team took great care of me. Everything was explained well and the buying process was quick and easy from picking my car through delivery. I The sales team took great care of me. Everything was explained well and the buying process was quick and easy from picking my car through delivery. I am very satisfied with this experience. Thanks More
by Mjh123
Other Employees Tagged: Nick Brandt
July 13, 2016
Disappointed with Klaben (three time return customer) Very disappointed with my vistit today...I am a three time returning customer and have bought two new Ram's in the past four years (2012 & 2014). I t Very disappointed with my vistit today...I am a three time returning customer and have bought two new Ram's in the past four years (2012 & 2014). I thought that buying a third Ram ($47,465) would have been an easy process - NOT! First, I would NEVER do business with Justin Bolan again. I called him three times in the past without receiving a return call. I then showed up in person to discuss a trade a while ago and have never heard from him again. In fact, when I was buying my wife her 2015 Jeep Wrangler Sahara Unlimited, I walked out on him and bought it at a competitor - saving over $2000 (Note: I did meet a new salesman today, Jeffery Phillips, who was very nice and appeard to be honest with me). Second, in selecting my new (3rd) Ram the numbers didnt jive. The sales manager (unknown name) somehow came up with an extra $1,527.71 and $30.67 less in payment...Dealer Games! Third, there was an advertised Ram to lease for $369.00/mo. that cost $50,300 yet the payment for the $47,465 Ram was $467.67...CRAZY! I can't imagine that the upper leadership at Klaben would agree with the way that I was treated as a three time returning customer. In fareness to Jeffery Phillips, I did offer him my number if somehow "the numbers" worked out...Time will tell and if not, then I will continue my quest elsewhere. R/S B.R. More
by Brett
Other Employees Tagged: Justin L. Bolen , Jeff Phillips
July 05, 2016
excellent service!!!! My lease was up with another dealership and Jeep was able to provide me with what I was looking for. Our salesman Nick was great and would go back to My lease was up with another dealership and Jeep was able to provide me with what I was looking for. Our salesman Nick was great and would go back to him in a heartbeat More
by leannlutz0710
Other Employees Tagged: Nick Brandt
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