Steve Swift | Page 3

Jay is the best. Handed the transaction very smoothly. No hagling at all. Well deserved 5 stars Handed the transaction very smoothly. No hagling at all. Well deserved 5 stars More

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My recent visit to Hall Freshstart Program left me with a mix of emotions, ranging from initial excitement to eventual disappointment. As a 21-year-old woman navigating a car dealership solo for the first ti mix of emotions, ranging from initial excitement to eventual disappointment. As a 21-year-old woman navigating a car dealership solo for the first time, I was hopeful for a positive experience, especially when eyeing a 2020 Subaru Crosstrek. First and foremost, my salesman Sydney Sabir deserves commendation for his excellent assistance. He was personable, walked me through the Subaru, and accompanied me on a test drive, making my first car-buying process comfortable and enjoyable. Negotiations, however, took an unexpected turn. The listed price for the Subaru was $21,300, but after discussions with Mr. Sabir and Manager Marcus Jones, I agreed to a deal where I would sell my 2016 Chevrolet Camaro for $26,500 and acquire the Subaru (including taxes) for $23,160.26. The process was relatively smooth, but the paperwork left much to be desired. I left with only the carfax on the Subaru, and my parents later informed me that I should have received more comprehensive documentation. The most significant hiccup came after the sale. Despite signing a bill of sale indicating I would receive $3,339.74, I received a voicemail from Marcus Jones stating otherwise. After some back-and-forth and involving my parents, I agreed to return the next day to reverse the deal. A subsequent call from Director Steve Swift clarified the misunderstanding, and the dealership honored the original agreement with profuse apologies. Unfortunately, the ordeal didn't end there. Three weeks after acquiring the car, I had to follow up on the promised refund. A prompt response from Director Stephen Swift indicated that the check was ready the next day, dated January 19. This left me questioning whether the check would have been issued had I not inquired. Despite the initial positive impression and Sydney Sabir's excellent service, the overall experience at Hall Freshstart Program fell short. The miscommunications and additional steps needed to rectify issues left a lasting negative impression. While the dealership eventually honored the agreement, the overall lack of transparency and additional hassles make it hard for me to recommend this establishment. If given the chance to go back in time, knowing what I know now, I would likely choose a different dealership for my car purchase. More

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wonderful place and very helpful people i would recommend to others Jah was awesome as sydney to others Jah was awesome as sydney More

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Sydney and Jah where very helpful and attentive to me and making sure that I was able to get a car That i will be happy with! making sure that I was able to get a car That i will be happy with! More

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Jah Hall is a Wonderful polite and gracious you man. Best I’ve ever worked with!!’ Best I’ve ever worked with!!’ More

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Excellent service! ! LJ kept in contact and walked me through the process of buying a gently used vehicle. I was able to trade in my older Honda and was fortunate by the ! LJ kept in contact and walked me through the process of buying a gently used vehicle. I was able to trade in my older Honda and was fortunate by the assistance provided to find the right fit based on my preferences as well as my budget. The staff is great, Very friendly! More

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Lovee working with Blake! He got me a car when no one else could! Sooo happy. Thank you Blake & team He got me a car when no one else could! Sooo happy. Thank you Blake & team More

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Marcellous was AWESOME! He really paid attention to our needs and wants. We had a great car buying experience because of Marcellous. He is very knowledgeable and personabl He really paid attention to our needs and wants. We had a great car buying experience because of Marcellous. He is very knowledgeable and personable. Would definitely be our “go-to” guy if we’re in the market for another vehicle! More

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LJ helped me out getting additional information on a vehicle I was interested in. Very helpful vehicle I was interested in. Very helpful More

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Kenny was awesome . Great customer service and he was nice he explain everything and was very informative Great customer service and he was nice he explain everything and was very informative More

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