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Thomas Hackett
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Thomas Hackett | Page 60
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
614 Reviews
Dealership Experience
10 yrs, 7 mos
Languages Spoken
English
614 Reviews
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614 Reviews of Thomas Hackett
March 29, 2018
Everything I wanted, and nothing I didn’t! Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in th Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in the future. More
by elsloth
Verified CustomerOther Employees Tagged: Chris Heimink
Helpful 
March 28, 2018
Friendly and through service experience My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these c My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these concerns were thoroughly investigated and resolved in a reasonable time and the waiting area was very comfortable. I'm still haunted by the very poor radio reception in my 2012 Toyota RAV 4, however, Tom suggested that the radio might be defective and they will do everything necessary to resolve this on my next visit. This was a little disappointing as I had brought it in before this for investigation of the poor radio reception and would have expected that a through investigation would have been done then. Outside of the radio reception, I'm very satisfied with my RAV 4 and the service experience had been very good at this dealership. I'll be very ecstatic if the poor radio reception can be resolved at my next service visit. More
by RGT913
Other Employees Tagged: M. Bauer
March 28, 2018
Routine oil change. Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at dealership. More
by mull
March 22, 2018
Battery I had an appointment for Friday but I needed to bring in the car sooner than that date, so I called in Wednesday morning and brought the car. I was se I had an appointment for Friday but I needed to bring in the car sooner than that date, so I called in Wednesday morning and brought the car. I was seen without any problem. I was treated with kindness and understanding Towards my situation. I was told I had a long wait. But it was only an hour and a half wait. Thank you again for a job well done. More
by SKADIDLER507
Other Employees Tagged: Jennifer Korwatch , Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Lindsay Mahavik
March 21, 2018
Routine Car Maintenance Done Right I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was easy to get a convenient appointment time to bring my car in for service.. I then received a confirmation email with the date, time, and the reason for the appointment. It also showed the name of the service technician I had requested, Dave Church. The management and employees who work there always give me their best effort to make me a satisfied customer. When you really come down to it, the one person who has for the past 15 years been the technician who I have requested to work on my vehicles is Dave Church. He is excellent and I never have to worry if a repair is be done correctly, very reassuring. More
by sundancekid
Other Employees Tagged: Ben Carlson , Dave Church - Master Technician
March 21, 2018
Maintenance on camry I never have a problem with service at this dealership. I purchased the car here and have used the service department ever since the purchase. I never have a problem with service at this dealership. I purchased the car here and have used the service department ever since the purchase. More
by rav3n66
March 15, 2018
Fixing a Prius transmission My 2009 Prius hit a center island, and was leaking transmission fluid. DCH Toyota service department fixed the problem very fast, and did not charge My 2009 Prius hit a center island, and was leaking transmission fluid. DCH Toyota service department fixed the problem very fast, and did not charge me a lot. More
by GLTCHIU1
March 14, 2018
Excellent Personal Care I hate the call center so I schedule my appointments through the service advisor. He makes sure I get right technician and that I don't have service t I hate the call center so I schedule my appointments through the service advisor. He makes sure I get right technician and that I don't have service that don't need. More
by sunger
Other Employees Tagged: Allison Croshier, Dave Church
February 26, 2018
very good 12 thousand mile check. very fast did not wait to long.Discovered need for wheel alignment, saved me tire replacement Very good service. PS let me kno 12 thousand mile check. very fast did not wait to long.Discovered need for wheel alignment, saved me tire replacement Very good service. PS let me know if you have another zero finance. More
by dtgrieger
February 25, 2018
Excellent I thought that Tom did an excellent job of explaining the Recall as well as the results of the inspection; I look forward to hearing from him soon. I thought that Tom did an excellent job of explaining the Recall as well as the results of the inspection; I look forward to hearing from him soon. More
by POWERSR36
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