Tom Vick | Page 8

$265.00 to have the battery replaced I came in for an oil change, tire rotation and battery replacement, the oil change was prepaid and I had a $15.00 gift card for the $24.99 tire rotati I came in for an oil change, tire rotation and battery replacement, the oil change was prepaid and I had a $15.00 gift card for the $24.99 tire rotation and the battery. I ended up with a $685.43 bill. The 3 wheel lug nuts and and 1 wheel stud I can some what under stand even thou 5 hours labor @ $360.00 seemed a little high, I can live with that but 2 hours labor @ $140.00 to install a $125.00 battery is not acceptable. I know where the battery is mounted and I know the air filter housing and intake duct hose and PCV and gas tank vent hoses all come to gather at the air filter housing and is mounted above the battery but a mechanic with a good set of tools and air tool would have it replace in less then half the time More

by CBARKER3140 Verified Customer Verified Customer

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Amazing service I always get nothing but the best service from these guys. They always answer all my questions. They also let me know ahead of time what needs to be I always get nothing but the best service from these guys. They always answer all my questions. They also let me know ahead of time what needs to be done to my Jeep patriot (Grace). More

by stryczek1 Verified Customer Verified Customer

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courteous and professional people that work are very nice , helpful,and professional i would recommend oak dodge to anybody ,tom vick and alexis will answer all concerns with people that work are very nice , helpful,and professional i would recommend oak dodge to anybody ,tom vick and alexis will answer all concerns without hesitation More

by jalberts1 Verified Customer Verified Customer

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Thank you South Oak Jeep Easy to deal with, looked on line and found what I wanted and Jim Matt helped me get it. No pressure. Had side rails put on and that went well too. Easy to deal with, looked on line and found what I wanted and Jim Matt helped me get it. No pressure. Had side rails put on and that went well too. More

by RITACUPP Verified Customer Verified Customer

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Great service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep y service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep you updated on your vehicle . More

by steveabrownjr Verified Customer Verified Customer

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Timely and efficient Tom Vick is great with explaining problems found by his team and cost. He and his team are very efficient timewise. Good at keeping my vehicle up to p Tom Vick is great with explaining problems found by his team and cost. He and his team are very efficient timewise. Good at keeping my vehicle up to par with service recommendations as needed. Gives me the impression that he cares. That is always appreciated by us customers. More

by Duwayne B Verified Customer Verified Customer

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Good Service Experienxe Tom was great. He listened to my concerns and repairs were done correctly. So far, all of my South Oak Experiences (new car purchase) were great!! Tom was great. He listened to my concerns and repairs were done correctly. So far, all of my South Oak Experiences (new car purchase) were great!! More

by RED Verified Customer Verified Customer

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One happy customer I really liked how the service member explained my service to me. Made me feel comfortable and if there would be any problems ( of which there were no I really liked how the service member explained my service to me. Made me feel comfortable and if there would be any problems ( of which there were none) I was able to communicate with him via text. More

by Shellea Verified Customer Verified Customer

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Great Service for oil change Great service with Tom, he helped avoid me habit to wait 3 hours for an oil change. Helped me set up a quick and easy appointment. Great service with Tom, he helped avoid me habit to wait 3 hours for an oil change. Helped me set up a quick and easy appointment. More

by EKPNEWS Verified Customer Verified Customer

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Worst customer service! I had just purchased a used car and the agreement to purchasing the used car was to have a backup camera installed like how it comes from the Factory. I had just purchased a used car and the agreement to purchasing the used car was to have a backup camera installed like how it comes from the Factory. I went to take the car in for service that was supposed to take a day to install the camera and check a raddling noise coming from my door, three days later I come to find out something is damaged on my door now that wasn’t damaged when I took it in and they couldn’t installed the backup because my car did not have the factory wiring harness. Before I took the car to service, I physically took a picture of the wiring harness to assure that it could be done correctly. Once I told them that I had the picture they magically were able to install it like the factory ones and come to find out they had ordered the wrong camera in the first place. All this happened over the first month of me purchasing a dodge charge that was sitting in service. During this month they gave me a carvan as a rental car for that entire first month. I then go to pick up the car and find out the door panel they damaged taking apart my door was still not fixed. I waited another month for that part and go to drop of the car again and had waited 3 hours in service to come out to my car the same exact way. I was then told they had ordered the wrong door panel. It is now 2019 and I am still waiting for my door panel and can not even get it fixed due to the fact that my car is now stored for winter and have to wait for winter to be over to hopefully hear that they received the correct part and able to fix my door panel. More

by Claudia Verified Customer Verified Customer

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