Tom Vick | Page 9

Great experience I always have a great experience with South Oak’s service department!! They are very courteous and timely with my vehicles maintenance! Will definitel I always have a great experience with South Oak’s service department!! They are very courteous and timely with my vehicles maintenance! Will definitely come back for service here! More

by Jeep Verified Customer Verified Customer

Helpful 0

Report | Print

Service Depart Appointments Making an appointment with the service department takes more time than necessary. I have had this problem in more than two occasions. On one occasion, Making an appointment with the service department takes more time than necessary. I have had this problem in more than two occasions. On one occasion, it took me more than three hours to secure an appointment. More

by OGBE2 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Sales and Service Prices were great . Sales people and service people were kind and nice and apologetic when wrong piece came in. Movies were good. Trade in price was g Prices were great . Sales people and service people were kind and nice and apologetic when wrong piece came in. Movies were good. Trade in price was great. More

by V.SPAIN75 Verified Customer Verified Customer

Helpful 0

Report | Print

Jeep Staff Tom Vick kept in constant contact with me about my Jeep and it’s status. When he reached a point where he knew he couldn’t help me any further he cont Tom Vick kept in constant contact with me about my Jeep and it’s status. When he reached a point where he knew he couldn’t help me any further he contacted people to help resolve my Issue. Clarence and John were very helpful in very helping find me a new vehicle when it was unable to repair my Jeep. John J helped with the final stages of taking care of me to my satisfaction. He stayed involved with all stages to make sure I was taken care of. Over all every one in this process was customer service perfectionists and I couldn’t ask for a better team of People to help me. Your dealership is very lucky to have such a great group of people working for them! More

by dreamreave Verified Customer Verified Customer

Helpful 0

Report | Print

Great service! Great overall service. Check in guy was very helpful and friendly. Facility was very clean. The young lady served us popcorn and was very polite! Great overall service. Check in guy was very helpful and friendly. Facility was very clean. The young lady served us popcorn and was very polite! More

by JASCOOK7 Verified Customer Verified Customer

Helpful 0

Report | Print

Lazy mechanics! I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I fil I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I filled it to 34psi. The next day is when I decided to go to South Oak Dodge for my service and figured they would tell me if something was wrong with that tire. I mentioned to the service guy, Tom, that one tire was low. My dash even showed the alert that one tire was now at 25 psi and was flashing yellow for it to be filled. I specifically ask if tire rotation was included and he said it was. So, the mechanics took the tire off, documents state they checked the thread depth, but didn’t see anything wrong with that tire.... However, you filled that specific tire with more air (38 psi) than the other 3 (34psi) when you returned it to me?!?! They could have at least told me I had a leak or a hole. I initially thought, maybe they didn’t see anything until the tire readings showed they filled it up with more air than the others. I bought my car from this dealership and they gave me problems then. Tried to give them another chance, nope..definitely won’t be back. More

by C 80 Verified Customer Verified Customer

Helpful 0

Report | Print

Wheel alaignment While the service rep was a great help the length of service took entire to long what should have taken no more than a hour took 5 hours While the service rep was a great help the length of service took entire to long what should have taken no more than a hour took 5 hours More

by tljackson418 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service In all my years of owning vehicles and having to deal with dealerships I have never had a more pleasant experiance than my encounters with the service In all my years of owning vehicles and having to deal with dealerships I have never had a more pleasant experiance than my encounters with the service and sale's depatment at South Oak Dodge. The staff are courteous, professional, friendly, and ensure customer satisfaction. Shout out to Tom in service and Robert Booth in sales...you rock! More

Helpful 0

Report | Print