Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Zack Nixon
Refer Me
Zack Nixon | Page 31
Service Advisor
Sam Pack's Five Star Ford Lewisville
1144 N Stemmons Fwy
Lewisville, TX 75067
315 Reviews
315 Reviews
Write a Review
315 Reviews of Zack Nixon
October 16, 2021
They are always so helpful and do a fantastic job of getting me in and out quickly. From buying my car to servicing it. They are fast and reliable. You all Rock! Thank you for awesome customer servi getting me in and out quickly. From buying my car to servicing it. They are fast and reliable. You all Rock! Thank you for awesome customer service!!! More
by Laurie
Other Employees Tagged: Zack Perez , Annette Congrove, Xavier Perez
Helpful 
October 15, 2021
Zach is absolutely fabulous! So thankful for all of the exceptional customer service he gave us! He called with regular updates and kept us informed all along the way! exceptional customer service he gave us! He called with regular updates and kept us informed all along the way! More
by HOLBROOK
August 20, 2021
My husband moved from CT and took his 2008 Ford F150 to this dealership in 2014. It was our second F150 and it had a lot of miles, we purchased a new F150 in 2018 when he crashed the 2008 ford with over 40 this dealership in 2014. It was our second F150 and it had a lot of miles, we purchased a new F150 in 2018 when he crashed the 2008 ford with over 400k miles on it. His job puts about 80k miles on his truck a year and we buy our trucks new and service it ONLY at the Ford dealership. We got a 2019 Ford F150 end of 2018, was servicing it at Sam Pack, Lewisville Ford with advisor Zac (I heard he is now fired, probably moved on to Plano Ford), had 215k Miles on it, told we need to replace engine after doing about $6k in work on transmission and other maintenance in 2021. We were never prioritized for a loaner, just treated like we had no value but worst of all, the advice from the technician and advisor we believe was the reason we need to now change the engine (long block). Over past months we had work done there, defective parts were installed, we paid for genuine Ford parts, we couldn't even get 'squeezed' in to do warranty replacement, and Zac told my husband he can keep driving his truck in interim even with check engine light coming on. Long story short, we ended up taking it to Bill Utter Ford, they billed us a $13,423 estimate, we had to fight for a discount, on that they only took $500 off. We reported incident to Sam Pack Lewisville GM, they best they did was supposedly, fired Zac, we were left cleaning up the bill. Really disgusted with these dealerships in Dallas Texas now. We want to purchase American but we don't feel our business is valued., Corporate Ford is taking everyday American's for granted who have to work hard to maintain their vehicles while they bask in corporate profits. It's sickening to see what's happening to America 'Customer is King' motto, no decency in people anymore. I get treated better at my Toyota dealership. More
by SO
January 28, 2020
Great Ford Service Dept - Zack always so helpful Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only te Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only tells us what actually needs to be fixed/replaced. We even brought our other daughters Jeep in and had the Works tune-up and had the brakes fixed. Just wanted to give a shout out to Zack in Ford Service and say Thanks! Greg More
by greg.ohearn
November 22, 2019
Great Service Advisor Zach has been a great service advisor. He knows my car and my service plan. Zach is great with follow up so I know he will always keep me in the loop Zach has been a great service advisor. He knows my car and my service plan. Zach is great with follow up so I know he will always keep me in the loop. I know my car is in good hands at Five Star Ford in Lewisville. More
by karla.haver
June 27, 2019
Oil changed Thank you Zack Nixon is my service advisor and every time he does a excellent job. He has great knowledge of all the maintenance on my cars let’s me Thank you Zack Nixon is my service advisor and every time he does a excellent job. He has great knowledge of all the maintenance on my cars let’s me know what needs to be done. I been going to this dealership at least more than 13 years. More
by Moraga
June 14, 2019
Overall experience has been great. I had two vehicles in the past couple of days and the experience has been outstanding. Service advisor kept me informed on the status of the vehicles I had two vehicles in the past couple of days and the experience has been outstanding. Service advisor kept me informed on the status of the vehicles and got us a loner when one of the vehicles was going to have to be kept overnight. Great time. More
by Big Jim
Other Employees Tagged: Michael Bratcher , First time working with Zack (1 on1) very knowledgeable and helpful. Have worked with Michael since 2013 purchasing and leasing 4 vehicles.
June 09, 2019
As expected I've used these guys for several years, bought 2 cars and I have been pleased.i dont do minimum word reviews. I like the dealership but screw you guys I've used these guys for several years, bought 2 cars and I have been pleased.i dont do minimum word reviews. I like the dealership but screw you guys. That more than 16? More
by Willie says
May 15, 2019
Pleased We have had and still have many Fords in our family. I never hesitate to take them to 5 Star Ford for service and other needs. I’ve always received We have had and still have many Fords in our family. I never hesitate to take them to 5 Star Ford for service and other needs. I’ve always received great service and Paul always takes great care of me. More
by Hack
Other Employees Tagged: Paul Schroeder
