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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,114 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,114 reviews
June 16, 2024
Michael was super nice from the time we met. He helped us drive a few cars and was concerned about our needs. The time he spent with us making sure we were choosing the right car was really we He helped us drive a few cars and was concerned about our needs. The time he spent with us making sure we were choosing the right car was really well spent. More
by cbat
Helpful June 15, 2024
We decided to get out of our old Sorento and get in a. new Kia Telluride, Michael was so helpful and understanding with my two boys and don’t think I would consider going anywhere else to get a vehicle. T new Kia Telluride, Michael was so helpful and understanding with my two boys and don’t think I would consider going anywhere else to get a vehicle. Thank You Michael and Russ Darrow Kia! More
by bstuck51
Employees Worked With
June 13, 2024
My Kia Soul buying experience was nothing short of exceptional! From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Michael and his staff went above and beyon exceptional! From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Michael and his staff went above and beyond to ensure that my needs were met and that I found the perfect vehicle for me. The process was smooth and hassle-free. The sales team took the time to understand my preferences and budget constraints, guiding me through various options without any pressure. Their knowledge of the Kia Soul was impressive, and they answered all my questions with patience and clarity. Once I found the Kia Soul that suited me best, the financing process was straightforward and smooth. They worked diligently to find me the best possible deal, ensuring that I was comfortable with every aspect of the purchase. I couldn't be happier with my Kia Soul! It's a fantastic car that exceeds my expectations in every way. I've received numerous compliments on its sleek design and impressive features. Every time I get behind the wheel, I'm reminded of the wonderful buying experience I had at this dealership. Overall, I highly recommend this dealership to anyone in the market for a new vehicle, especially if you're considering a Kia Soul. Their commitment to customer satisfaction is truly commendable, and I'm grateful for the exceptional service I received. Thank you to the entire team for making my Kia Soul buying experience so memorable! More
by Barbv9
Employees Worked With
June 02, 2024
My husband and I had been trying to figure out what we wanted next for our family. We went out to Russ Darrow and Zippidy Duda helped us with a team of finance people to make our dreams become reality. wanted next for our family. We went out to Russ Darrow and Zippidy Duda helped us with a team of finance people to make our dreams become reality. We are so happy with our new purchase and the New GM Steve is amazing as wee. More
by ahick
Employees Worked With
May 25, 2024
We were super excited to find the exact Kia Sportage we wanted to purchase. The most amazing thing about the whole experience was the family type atmosphere at Russ Darrow Kia Wauwatosa. Mike and his tea wanted to purchase. The most amazing thing about the whole experience was the family type atmosphere at Russ Darrow Kia Wauwatosa. Mike and his team answered all of our questions and helped us understand all of the new features on this SUV. We are really happy with the service we received! More
by rcall
Employees Worked With
May 23, 2024
Valencia was great! I set an appointment with her and she found me exactly what I asked for! The service here was great and everyone was very friendly and welcoming. If I set an appointment with her and she found me exactly what I asked for! The service here was great and everyone was very friendly and welcoming. If you’re looking for a vehicle ask for Valencia, she got you! More
by Ru
Employees Worked With
May 22, 2024
I love the crew they were very nice and professional I will have some of my friends and family to come and see how they can help them get a new vehicle I love my car will have some of my friends and family to come and see how they can help them get a new vehicle I love my car More
by Juddie.a.melton
May 22, 2024
Dino was awesome. Found my car for sale on Facebook Marketplace and gave me an extremely fair offer, exactly the price I wanted for my vehicle. It was extremely str Found my car for sale on Facebook Marketplace and gave me an extremely fair offer, exactly the price I wanted for my vehicle. It was extremely stress free to be able to go through the dealership and not have to deal with strangers online. They gave me bags for my stuff and gave me a ride home. So on top of getting the price for my car ( more than any other dealership offered), the service was fun, exciting and hassle free. More
by tim4bundy
May 21, 2024
It was time to upgrade older Kia Soul for a New 2024 Kia Soul! Michael made sure I got the white one again and literally took care of everything. The delivery coordinator Diamond was the icing on the cake Soul! Michael made sure I got the white one again and literally took care of everything. The delivery coordinator Diamond was the icing on the cake! She was personable, knowledgeable and super helpful with all the new technology. Thanks to everyone at Tosa Kia! More
by TimG
May 15, 2024
My wife and I were very happy with the service we got from the staff at Russ Darrow Kia Wauwatosa. Michael was very knowledgeable and helpful to us because he was able to figure out which small SUV woul from the staff at Russ Darrow Kia Wauwatosa. Michael was very knowledgeable and helpful to us because he was able to figure out which small SUV would work towing our small boat. Rio and Lamont in Finance were very professional and explained everything to us before we signed all the paperwork. I would totally recommend the crew over there if you are looking for a Kia. More
by WA508
