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Pacifico Ford
Philadelphia, PA
4,773 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 4,773 reviews
June 24, 2025
On 5/30/25 my son and I came into your dealership looking to purchase a 2025 Maverick ALT AWD. We were assigned Zach Randt. At the time of our visit your Maverick inventory was limited, however, Zach was c to purchase a 2025 Maverick ALT AWD. We were assigned Zach Randt. At the time of our visit your Maverick inventory was limited, however, Zach was confident he could obtain the car of son's choice from another Dealership. He was able to locate a truck from Dunphy Ford in Northeast Philadelphia. Zach was very helpful and turned us over to the Sales Manager who was extremely rude and condescending and said that he required a $250 deposit to obtain the vehicle. I have purchased many cars in the past and never had to leave a deposit. In any event, my son decided he would like to obtain the car from Dunphy. I placed a deposit of $257.50 ($250.00 plus 3% surcharge) for Pacifico to go to Dunphy Ford. I was told my deposit was non-refundable (which I never heard of before) unless it was delivered by 6/23/25. Yesterday, I went the Dunphy website and the car my son was supposed to purchase was being advertised as available. This is totally unacceptable and unprofessional. I called Zach Randt and he credited my account. My first and only experience at your Dealership left me very disappointed. More
by rrday42
Employees Worked With
June 24, 2025
Rita was so helpful to me when I had to deal with the loss of my car (it was struck by another larger vehicle while parked). She was pleasant and friendly and took care of all the details, explained ever loss of my car (it was struck by another larger vehicle while parked). She was pleasant and friendly and took care of all the details, explained everything, and gave me confidence as a customer. She is a real asset to your company! More
by alairone47
Employees Worked With
June 23, 2025
Very friendly staff! Made the process of trading in my lease easy!! Been a customer there for 15 years and have leased 8 different cars. Made the process of trading in my lease easy!! Been a customer there for 15 years and have leased 8 different cars. More
by defel716
June 04, 2025
My original used car purchase did not work out I was referred to Jim Kanz he was So helpful and understanding that I for sure would recommend Pacifico because of his kindness and help in solving my prob referred to Jim Kanz he was So helpful and understanding that I for sure would recommend Pacifico because of his kindness and help in solving my problem which resulted in me getting another car that I am extremely happy with He is truly an asset to Pacifico and all its dealerships so thanks again Jim More
by jaybfox
Employees Worked With
Jim Kanz
May 30, 2025
Everyone was super friendly and welcoming, and helped me get what I wanted! Would recommend. get what I wanted! Would recommend. More
by jessicakroeber
Employees Worked With
May 30, 2025
I recently purchased a Ford from Pacifico Ford and had an absolutely fantastic experience from start to finish. Megan and Neil were truly exceptional throughout the entire process. Megan was incredibly kn absolutely fantastic experience from start to finish. Megan and Neil were truly exceptional throughout the entire process. Megan was incredibly knowledgeable, patient, and genuinely cared about helping me find the right vehicle for my needs. She made what can often be a stressful process feel easy and even enjoyable. Her communication was spot on, and I always felt like I was in great hands. Neil was equally impressive—professional, personable, and attentive to every detail. Together, they made an awesome team. I never felt pressured, and they both took the time to answer all my questions thoroughly. If you’re looking to buy a Ford and want a team that’s honest, friendly, and truly committed to their customers, go see Megan and Neil at Pacifico Ford. I couldn’t be happier with my purchase and the experience overall. More
by Terry.M
May 27, 2025
Top notch operation. Employees are extremely helpful and friendly. Accommodations (waiting/work area and bathrooms) are very nice. Employees are extremely helpful and friendly. Accommodations (waiting/work area and bathrooms) are very nice. More
by jonorens
May 24, 2025
Neal Bauer, Sean Mellon and Yohannes Kiros made the buying process short and had my used car delivered in less than one hour. Everyone was friendly and professional at Pacifico Ford! buying process short and had my used car delivered in less than one hour. Everyone was friendly and professional at Pacifico Ford! More
by epearl915
May 20, 2025
Megan was awesome to deal with! Great communication! The entire experience was easy. Would use Megan and Pacifico again. Great communication! The entire experience was easy. Would use Megan and Pacifico again. More
by NGieder
Employees Worked With
May 19, 2025
Fantastic experience! Very easy to work with. Jim Solomon, Neal Bauer and Bernard Jones were also great to work with. They were willing to work with my schedule and time s Very easy to work with. Jim Solomon, Neal Bauer and Bernard Jones were also great to work with. They were willing to work with my schedule and time since I did live about 40 mins away. When I came in everyone was very kind, made sure I was comfortable and took time to explained each piece of paper I was signing. So glad I decided to buy a car from them. More
by BroncoMom
