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Southern Ford
Newport News, VA
2,612 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,612 reviews
July 25, 2025
Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More
by billsfan66
Verified Customer
July 25, 2025
Communication at the service department is non-existent. No one ever answers the phone even though there are always people there. They have my truck for days on end and never call me or provide any informat No one ever answers the phone even though there are always people there. They have my truck for days on end and never call me or provide any information. When I call to get a status update, I have to call the sales department and have someone from sales walk back to the service department and put someone on the phone. There is no other way to get ahold of the service department because they don’t return any calls when you leave a message either. Terrible communication! More
by Joecroswait
Employees Worked With
Whoever the Manager is
July 25, 2025
I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More
by Joecroswait
July 25, 2025
I like the pickup and drop off keep it up that good work good work good work More
by bosn392
Employees Worked With
July 22, 2025
wonderful and great service! Will definitely go back. however, this 15 word minimum review is a bit much. Will definitely go back. however, this 15 word minimum review is a bit much. More
by LVEGA.3712
Employees Worked With
July 22, 2025
No problem getting a service appointment Friendly service from start to finish. Haven't had any type of issues while using Southern Ford for our Kia from start to finish. Haven't had any type of issues while using Southern Ford for our Kia More
by alainagbyrd
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
by Kevinhodnett65
Employees Worked With
July 21, 2025
Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. I like the text message feature for keeping the customer informed of recommendations and issues. More
by tachapman.2017
Employees Worked With
July 17, 2025
Everyone is very kind and friendly and exceptionally Stephanie she even walked me to find my car. Stephanie she even walked me to find my car. More
by Suzyqbeck
Employees Worked With
