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Toyota Direct

Columbus, OH

4.2
1,681 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,681 reviews

September 15, 2025

Competent technicians and customer-oriented service providers at a Toyota Direct. I have been bringing my car to this dealer for service since 2006! More

by lisamccurdy600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard?
September 15, 2025

3 trips and problem is still persistent. Truck pulls to the left. 3 alignments have been done in 2 months. Going back again on Friday to have it worked out More

by brangreen928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Very sad about the poor quality of service of not having all task completed. I was to have tires rotated and that clearly did not happen as the low tire that I came in with was still in the same spot as wel More

by bsilverman0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Radon
September 12, 2025

Service was fairly quick. Waiting area was nice. The one problem noted afterwards was taken care of very quickly and to my satisfaction. Prices are fairly high, but what isn't More

by rsboltonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Hessel
September 12, 2025

I had Maggie for my advisor a couple days ago she seems rude. She has a problem with everything it seemed like would make faces and didn’t seem like she wanted to even be there at all im probably not using More

by Tasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Nice work and timely job done. good behavior explaining exactly what need to be done More

by jpatel3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Went there to get a antifreeze leak repaired, Thank God my son ,a mechanic , came to the dealer to inspect the rear ac lines. Toyota Direct wanted to charge me $3182.00 to fix the leak. Turns out a $2.00 h More

by dclark0296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

The waiting room was terrible. Screaming children running around. Parent could not control them., maybe a play area might work. More

by betloeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

No pressure to buy and very easy to work with highly recommend to work with anyone More

by rider6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

Fadi, my sales person exceeded my expectations in every way. I was fortunate that he was the one that picked up the phone at Toyota Direct because my experience was great from start to finish. More

by bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadi Hamid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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