North Hollywood Toyota

Very professional and efficient team and will recommend to everyone needing service on their Toyota. Bets in town 👍🏼☝️ to everyone needing service on their Toyota. Bets in town 👍🏼☝️ More

All was good Jack my rep was great work was completed fast . Easy check out fast . Easy check out More

Great customer service. Was able to get the Sienna I wanted with in a week. Was able to get the Sienna I wanted with in a week. More

Mario was very Patient with me . Didn't Pushs. Listened to every Word I had to Say. . Regarding down and Monthly payment. Financing was very Smooth and FAST. Didn't Pushs. Listened to every Word I had to Say. . Regarding down and Monthly payment. Financing was very Smooth and FAST. More

Service was great as always. Paul Carrasco is always a big help and is very informative about upcoming service needs. Paul Carrasco is always a big help and is very informative about upcoming service needs. More

The service was great. Russ explained everything needed for the service and was super helpful. Russ explained everything needed for the service and was super helpful. More

I’ve been coming here since I moved to the valley and have always found the experience just okay, but the past few visits have really pushed me away as a customer. Every time I come in for a covered (alr have always found the experience just okay, but the past few visits have really pushed me away as a customer. Every time I come in for a covered (already paid-for) service, I’m met with high-pressure upselling for additional services. I understand the value of preventative maintenance, but the guilt-tripping tactics—implying that I don’t care about my vehicle just because I can’t drop $1,000 on the spot—are incredibly inappropriate. I had planned to space out services over the coming months to better manage the cost, but the tone of the staff made me feel judged for that decision. That’s not the kind of interaction I want when taking care of my vehicle. On top of that, the service appointment was quoted at about 2 hours and ended up taking nearly 4—with no update at all during that time. To make matters worse, even though I confirmed the correct phone number at check-in, updates were being sent to a different number. I only found out the car was ready when I had my husband call to check because I felt I was being ignored. As soon as he called, the car was suddenly ready—coincidence? No. Even though I still have some covered services remaining through Toyota, I’ve decided not to return. I’ll either go back to Longo, where I’ve had great experiences in the past, or find a local mechanic I can actually trust. More

I love this place, the people who work there and the services they provide. Have been going for over a decade. The ONLY thing that bums me out is that they recently decided to no longer accept American services they provide. Have been going for over a decade. The ONLY thing that bums me out is that they recently decided to no longer accept American Express for payment. I run my business through my Amex - which includes the Prius they service - and it doesn't sit well with me that they'd make it harder for their customers to pay the way they'd like. This is of course a management decision; the service people are top rate, especially Paul, who is full of good information, clearly explained, and who goes the extra distance to take care of my car. More

Everything went well. They do a good job. Service consultants are knowledgeable and keep me informed of what is happening. They do a good job. Service consultants are knowledgeable and keep me informed of what is happening. More

Serviced on time as expected. Excellent Service done to our vehicle (although washing have to the service). Staff were courteous. Excellent Service done to our vehicle (although washing have to the service). Staff were courteous. More