Byers Toyota

I visited this dealership on Saturday, 11/1 curious to test drive a new Tacoma. I had a very reliable car, but was interested in what the Tacoma had to offer. The sales rep, Quincy was great. He was ve test drive a new Tacoma. I had a very reliable car, but was interested in what the Tacoma had to offer. The sales rep, Quincy was great. He was very easy to deal with, answered all my questions and ultimately saved the sale. It was when he pulled the sales "manager" Jeff into the equation that things took a turn for the worse. The definition of a negotiation is a conversation between two parties to achieve a mutually beneficial outcome. Every offer I made to Jeff was met with "No" and absolutely no counter offer. He made it seem like he was doing me a favor when again, I didn't even need the truck. He went so far as to tell me he wasn't going to make money, but we never moved on the sales price. Not wanting to be in his presence anymore, I said, "I have to think about it." He said, "OK" and then left. When Quincy came back I said, 'That guy just lost your sale" to which Jeff uttered "I didn't lose xxxx." Luckily, Quincy calmed me down and pulled in Jeff's boss to have a reasonable conversation. We had a good, respectful negotiation and agreed on terms. I'm sure in the end, Jeff doesn't think about it at all and I'm sure many other customers buckle under his pressure. I would gladly recommend Byers as long as Jeff is out of the equation. More

Quincy our sales representative was awesome. He was not pushy, extremely patient and really listened to our needs and wants in an SUV. Byers Toyota Delaware Ohio was our first stop to test driv He was not pushy, extremely patient and really listened to our needs and wants in an SUV. Byers Toyota Delaware Ohio was our first stop to test drive a RAV 4. We then went on to test drive both a Honda CRV and Mazda CX-50 at their respective dealerships. After this time Quincy reached out to us letting us know that they had some new arrivals he thought we might be interested in. We returned to test drive a Toyota Corolla Cross and a RAV 4 XLE Premium. We liked them both but decided on the Rav 4. The drive the roominess and color we were sold. From the sales representative to the sales manger and even the finance manager everyone was nice and courteous. Would recommend Byers Toyota to any one looking for a pleasant car buying experience. More

Was very impressed with the service I received. After all was done. I wasn’t pressured into anything I didn’t want at the time. I asked several questions about my truck and they answered with what After all was done. I wasn’t pressured into anything I didn’t want at the time. I asked several questions about my truck and they answered with what I needed. More

Have dealt with Byers Toyota sales and service for almost 15 years. My extended family has dealt with them longer. Entirely positive experience in every case. 15 years. My extended family has dealt with them longer. Entirely positive experience in every case. More

Had a fantastic experience, the work done was excellent and the employees were all very professional and helpful and the employees were all very professional and helpful More

I’ve been very happy and satisfied with the buyers service department and their sales people . service department and their sales people . More

Everyone was super nice. Quincy went out of his way to get me the best deal he could. I would definitely recommend buyers to anyone I know looking to buy a Toyota. Quincy went out of his way to get me the best deal he could. I would definitely recommend buyers to anyone I know looking to buy a Toyota. More

Byer's was the BEST Toyota Dealership I have ever experienced. Kyle Cain could not have been more kind and more helpful. We will be back in the near future to purchase another vehicle. experienced. Kyle Cain could not have been more kind and more helpful. We will be back in the near future to purchase another vehicle. More