Kia of Port Charlotte

Very good. ..things were on time and done properly. Service writers took time to understand........especially LESLIE!! ..things were on time and done properly. Service writers took time to understand........especially LESLIE!! More

My partner and I visited Kia to explore options for purchasing a new vehicle. I had identified several models on the Kia website that I was interested in viewing and test-driving. I viewed the Kia purchasing a new vehicle. I had identified several models on the Kia website that I was interested in viewing and test-driving. I viewed the Kia K4, The GT model on the lot and was informed that the particular feature I wanted was available on the EX model. While outside, I found the exact EX model on the Kia website that was advertised under the current promotion. The sales representative took a photo of the listing from my phone. We returned inside, my credit was run, and I signed initial paperwork for the car I had selected online and shown the representative. I asked the sales representative about the out-the-door pricing and whether the promotional discounts applied. She stated she did not know and that those details would be addressed with the finance department once they heard back from the bank. Approximately 45 minutes later, she returned and said she had searched the entire lot but could not locate the vehicle. She stated she would just swap it out for another K4 EX instead so I needed to sign new paperwork. At no point did she disclose that the replacement vehicle was not one of the advertised online, that it was not covered by the promotional pricing, or that its price was significantly higher. When we met with the finance manager, the numbers presented were noticeably higher than what had been initially discussed, which I thought was weird because I had agreed to put more even more money down. I asked whether any of available promotional discounts— I had seen—were applied. I was told yes some discounts were applied. My partner inquired about the interest rates and who was handling the financing. Initially I was given 3 options when we began discussing the optional packages, the finance manager did not disclose that the car packages were optional until my partner specifically asked what the monthly payment would be without them. Only then were payment options available disclosed to me. After signing the final paperwork, I went outside and immediately noticed several visible cosmetic scratches on the vehicle. I photographed the damage but was told it was fine to leave with the vehicle. Later that evening, while reviewing my paperwork, I realized significant details were inconsistent with what I had been told. How did the sale price become more than the MSRP of the car if the discounts were applied? I returned to the dealership to ask when the cosmetic damage would be repaired and to speak with a manager. I wanted clarification on why the vehicle I selected from the website—and the vehicle for which I initially signed paperwork—was nearly $3,000 more than the vehicle I was ultimately sold. None of this price difference had been disclosed, despite my asking multiple times why the cost was higher even as I increased my down payment and extended the loan term. I had been told the difference was due to interest rates, not because I had been switched to an entirely different, non-promotional vehicle at a higher price. During this conversation, the finance representative claimed he was unaware that the vehicle had been switched. I was told you just selected the vehicle and the situation was referred to it as a “simple miscommunication” between the sales representative and I. He stated that the deal could not be changed because of how far we’ve made it into the process but that he would look for what incentives he could offer to compensate for the situation. This experience has been extremely disappointing, especially as a first-time car buyer. If this is representative of how Kia allows its associates to conduct business in deception and fraudulent. I plan to file a complaint with the consumer protection agency, the DMV and also report this incident to the BBB. I recommend anyone who has a had a similar experience to the same as well. More

Derek was great and helped me get into the car I wanted. I would definitely recommend him to others! It was a great experience. I would definitely recommend him to others! It was a great experience. More

Overall, it was good my needs were met and i was pleased with my results!! with my results!! More

it is realy good dealer people there are wonderful and make you feel like in home make you feel like in home More

Laura was very pleasant and pleasure to deal with. Everything went smooth and easy and I'll be back for future work. Everything went smooth and easy and I'll be back for future work. More

This dealership was by far the best experience we have had! Everyone made the process go very smoothly had! Everyone made the process go very smoothly More

The service center is beautiful and well equipped. The service took a bit long, but my understanding is it was because updates were needed. Staff were great with updates and very friendly. Thanks The service took a bit long, but my understanding is it was because updates were needed. Staff were great with updates and very friendly. Thanks More

Amazing Manager and perfect service every time also very quick service wait time thanks and keep up the great work ! quick service wait time thanks and keep up the great work ! More

Salesman David helped me out through the process and was very helpful. He was very professional and courteous .He went out of his way to continue to check in to see how everything was going. I definitely wo very helpful. He was very professional and courteous .He went out of his way to continue to check in to see how everything was going. I definitely would refer another customer to him. More