Germain Nissan of Columbus

It was a great experience. Dounia was so friendly and professional. She really knows how to take care of customers. Dounia was so friendly and professional. She really knows how to take care of customers. More

Very welcoming. Wait time over 2 hrs for an oil change so that was disappointing. When it rained the ceiling started leaking in the waiting area so I had to leave wi Wait time over 2 hrs for an oil change so that was disappointing. When it rained the ceiling started leaking in the waiting area so I had to leave with my laptop. More

Camden was very patient with me and made the car shopping process seamless on his end. process seamless on his end. More

Excellent service! Delton was very professional, knowledgeable, and helpful throughout the entire car-buying process. Highly recommend! Delton was very professional, knowledgeable, and helpful throughout the entire car-buying process. Highly recommend! More

Friendly and efficient service. Appropriate cost for services. Appreciate transparency of what was evaluated and what is necessary services vs optional. Appropriate cost for services. Appreciate transparency of what was evaluated and what is necessary services vs optional. More

Darius did a great job answering all my calls, text and questions. If he didn’t know the answer he found it out and got right back with me. I would highly recommend him his service was excellent! questions. If he didn’t know the answer he found it out and got right back with me. I would highly recommend him his service was excellent! More

It was a good experience even though it wasn't free (wouldn't that be great) Didn't feel like a con job to sell you something you didn't want (wouldn't that be great) Didn't feel like a con job to sell you something you didn't want More

My car had a problem after receiving a basic maintenance service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were 2 conflicting reports about the vehicle’s breaks done by the same mechanic in between the 3 days. Bianca was exasperated and irritated with me when I wanted to better understand why my vehicle was in a worse condition. They then told me to start by spending 2000$ MORE to MAYBE fix the problems. When they couldn’t tell me exactly why they didn’t find the problem beforehand or why I had to have three more new services done (on things the prior maintenance check had mentioned were okay.) I really did begin to get frustrated. I asked for a refund of my break check to which Bianca told me she would have to talk to her manager about it. She was annoyed with me for asking. I reiterated multiple times throughout all of the problem solving exchanges that I was not blaming her and that I just didn’t understand why the same mechanic would issue conflicting reports. I don’t understand why she was so hostile. Additionally when taken to get a second opinion on the status of my vehicle it was noted that the tires they attempted to get me to replace, in order to maybe fix the sound, that started after the vehicle was dropped at Germain Nissan, did in fact not need replaced in the slightest. I am astounded by the lack of good faith in this experience. Bianca was hostile or annoyed throughout the entire experience. The mechanic who worked on my vehicle, both times, didn’t appropriately notice an issue with my car nor accurately identify it when it was presented. Seriously. None of the recommended services were the solution. I was asked to pay 2000$ in addition to the the 1300$ I had already paid to fix a problem. That started after going to this dealership, and wasn’t the solution. I’ve heard great things about the services this dealership and company provides but I leave this experience feeling incredibly disappointed. I hope it was a one-time bad day for Bianca and my mechanic and that they both feel better soon. More

Friendly courteous helpful The whole experience was professionally handled and my wife and I at no time felt any pressure to purchase. The team at germain Nissan did a great job. professionally handled and my wife and I at no time felt any pressure to purchase. The team at germain Nissan did a great job. More

Fast and friendly. Got our work vehicle in and back out quickly. Would recommend them every time. Got our work vehicle in and back out quickly. Would recommend them every time. More