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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,099 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,099 reviews
October 22, 2017
Fast service! This was my second time coming to Russ Darrow Kia of Wauwatosa and working with Mike. Both times, he was extremely considerate of both what I wanted a This was my second time coming to Russ Darrow Kia of Wauwatosa and working with Mike. Both times, he was extremely considerate of both what I wanted and my time. The process was very fast and I ended up with a vehicle that I love! More
by Brittanymoen
Employees Worked With
Helpful October 21, 2017
Great place love it love the customer service they really work with you and they make sure you are very happy and satisfied Thank you love it love the customer service they really work with you and they make sure you are very happy and satisfied Thank you More
by MsV15006
October 21, 2017
Very satisfied and happy This was a very great experience. They were very friendly and they have excellent customer service. I am very satisfied with the service and their ent This was a very great experience. They were very friendly and they have excellent customer service. I am very satisfied with the service and their enthusiasm to help me!!! :) More
by Blackkia
Employees Worked With
Other Employees :
Kevin Minley, Mark Berthelette
October 20, 2017
New Car!!!! Sir victor and Rio put us in a brand new car in no time at all. THANK YOU GUYS SOOOO MUCH!!! I LOVE MY NEW CAR! Sir victor and Rio put us in a brand new car in no time at all. THANK YOU GUYS SOOOO MUCH!!! I LOVE MY NEW CAR! More
by Centrelle
October 19, 2017
Swift, knowledgeable and excellent customer service The sales associate and finance guy I worked with were very knowledgeable and dedicated to getting me the car I love! They were polite and very knowle The sales associate and finance guy I worked with were very knowledgeable and dedicated to getting me the car I love! They were polite and very knowledgeable! More
by Rema89
Employees Worked With
Tionne Reese
October 18, 2017
Great experience! Made it quick and easy to get my Nissan! Took great care of me and made sure I left happy in a new car! Al and the staff were fabulous!!! Made it quick and easy to get my Nissan! Took great care of me and made sure I left happy in a new car! Al and the staff were fabulous!!! More
by Asobiech
October 18, 2017
Bought a kia We are from sheboygan but bought our first kia at russ Darrow. Mike Duda was great to work with and has bren very helpfull well after the purchase ans We are from sheboygan but bought our first kia at russ Darrow. Mike Duda was great to work with and has bren very helpfull well after the purchase answering questions about the vehicle More
by Steve
Employees Worked With
October 18, 2017
Thank you! Coming into Russ Darrow Kia by Mayfair mall, I was wall up towards all salespeople. Lavora and mike really helped ease my stress. Thy worked with me t Coming into Russ Darrow Kia by Mayfair mall, I was wall up towards all salespeople. Lavora and mike really helped ease my stress. Thy worked with me to make everything happen. The finance manager Rio, was very kind and swift. He gave me some great credit building pointers.... I will be referring all 3 of them to all my friends and family members! More
by Ash7815
October 18, 2017
customer service they are polite and jelpful snd aleays avai They are polite and have great customer service and are patient and explain things well and,answer questions and do whst it takes for customers They are polite and have great customer service and are patient and explain things well and,answer questions and do whst it takes for customers More
by meyano
October 17, 2017
Never or try to buy here Avoid I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer an I went there twice! Once back in February and once this month (October). First time was a 2014 Hyundai Veloster. It was priced 11k, I made my offer and they kept trying to run my credit and I told them over and over that I have my bank done already and was ready to buy if the price was right. I left there not buying the car. Recently I went there because looking for a 2015 Kia Optima. The sales man kept saying that I was looking for a 2011 when I clearly said 2015. Even after showing him the post of the car I came to test drive, he kept looking for the 2011 model. I test drive a 2016 kia optima just to see even if I would like the car even if they don't have the car I want. After the test drive I went inside and simply told the salesman that I wasn't interested. I just told him it was not the car I want. He press on trying to make me buy. He ask for how much I would like to pay for a car loan. I told him that my payment of $200 a month can only get me a $8000 car only. I looked at him and I felt disrespected. After that he look lost when he did the math on his phone was proved wrong by his phone. He kept trying to get me to buy the car but I said no and left to another dealer! My final thoughts was that this is not a place I want to visit again. To be under mind that you can afford a car. More
by nvyang90
