Bob Ross Buick GMC

Purchased a used suv. Worked with Dan Penny & Mike Mingl received first class service. After the sale we lost part of our paper work. We left it in our trade in vehicle. B Worked with Dan Penny & Mike Mingl received first class service. After the sale we lost part of our paper work. We left it in our trade in vehicle. Both worked quickly and found our mistake. We were treated professionally during the entire process. More

Great Buying Experience Out of all my years of buying cars I must say this was the BEST. Dan Meyer as well as the rest of the staff went out of their way to help during the b Out of all my years of buying cars I must say this was the BEST. Dan Meyer as well as the rest of the staff went out of their way to help during the buying process. I appreciate all they did. Sorry I can only give them 5 Stars...they deserve 10. More

Oil change and door handle repair Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my Scheduled the appointment and stopped in same day to show them the door handle so they could make sure the part was available the following day for my appointment. Eric reviewed vehicle quickly for part assessment. Arrived a few minutes early today and they changed the oil and fixed the door handle in less time than quoted and less dollars than estimated. Eric was professional, Rhonda was kind and helpful during checkout and suggested I get a coffee from my favorite coffee machine if I was cold from the wind. Happy to be on my way! Oh, and I can't forget...they shuttled me to and from as well so I didn't have to wait while the vehicle was being fixed. More

Great Experience Very helpful through the whole process would highly recommend this dealership. Bill Conn and Bill Klapper were great to work with. I am very happy wit Very helpful through the whole process would highly recommend this dealership. Bill Conn and Bill Klapper were great to work with. I am very happy with my new Terrain. More

Best car buying experience I have ever had. Both the Salesperson, Dan Penny and the Business Manager, Tyrone Kemp are two of the best in the business. Dan is the most knowledgeable salesperson Both the Salesperson, Dan Penny and the Business Manager, Tyrone Kemp are two of the best in the business. Dan is the most knowledgeable salesperson I have ever met. He is professional but REAL - the interaction was like buying a car from a friend. Tyrone Kemp made the purchase experience actually enjoyable! Total transparency on his end and answered every single question I had honestly. Each and every time Tyrone said he would do something, he did it. I appreciated the genuine effort he made to get my deal through. If you want to enjoy buying a car - go see these two! More

Apparently, they’re doing me a favor servicing my car. SERVICE implies they are willing, able and HAPPY to serve regardless of your work environment. I’ll be looking elsewhere next time. I made an appt for SERVICE implies they are willing, able and HAPPY to serve regardless of your work environment. I’ll be looking elsewhere next time. I made an appt for a diagnostic on a check engine light and was told it could be several hours and might be tomorrow before I get my car back. More

HORRIBLE SERVICE DEPT--- AVOID AT ALL COSTS! SO... i called to make appointment, received the run around of 2 people and then had to leave voice mail Next day call back, make the appo SO... i called to make appointment, received the run around of 2 people and then had to leave voice mail Next day call back, make the appointment for oil change and warranty issue... Drop off no problems..... I had a poor experience once, but thought i would give them a second chance... Service adviser calls 8-9 times to ask about oil type, tells me instead of 1 day it will take several days due to 7 hours of tech time for warranty issue.. then they call to say another day to do oil change due to tech is sick... really? Then a call twice to verify the type of oil i want (which i told them on the drop off).. then after i pick it up they call to apologize and to ask me to come back to sign the warranty paper work..... what a mess!!!!! do yourself a favor and drive wherever you need to for a different GM dealer... More

Very Disappointed I will not use Bob Ross Service Dept. in Centerville, Ohio for maintenance on my GMC Acadia ever again. They perform services that are unneeded, and I will not use Bob Ross Service Dept. in Centerville, Ohio for maintenance on my GMC Acadia ever again. They perform services that are unneeded, and I have figured out that this is not a one-time occurrence, but rather a trend over the past 4 years. A $50 oil change and tire rotation turned into a $600+ nightmare. Not just once, but on two separate occasions. To test and replace a battery: over $200. I have been taking my cars to dealership service departments for 30 years, and never developed this much distrust until servicing my GMC at Bob Ross. I thought the first incident when this dealership recommended unnecessary service was just an unfortunate occurrence with my vehicle, but when it happened the following year, I realized that they purposefully recommend services not suggested by the owner's manual and not really needed at all. When I questioned the service manager about this, he admitted that the service advisors are paid commission based upon how much service work they can talk you into performing on your car (apparently, whether it's needed, or not). This type of commission system is unfair to customers and should not continue. I hate to think about how many customers they may have taken advantage of beside me. They won't be receiving any of my money again. If I could rate Bob Ross less than 1 star, I definitely would. More

Great dealership! I've just bought a 2017 GMC Canyon Denali from Bob Ross. The entire experience went perfectly smoothly, and all of the excellent staff were very helpf I've just bought a 2017 GMC Canyon Denali from Bob Ross. The entire experience went perfectly smoothly, and all of the excellent staff were very helpful. Jerry went out of his way to the point of coming in on his day off to help me get this sale completed on the one day I could drive up from Nashville. Highly recommended! More

Impressive Dealership and Staff Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bil Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bill Klapper, General Sales Manager, who worked out one fantastic deal on a new 2017 Buick La Crosse. Dan Choi, sales representative, then accompanied me on test drive, and completely had all of the paperwork ready for my signature when I returned to pick up the car. Finance Manager worked out the financing and we were ready to go once Dan explained the basic features and functions of the La Crosse. The easiest and most comfortable experience I have ever had in buying a new automobile ever. All questions were answered in plain language and time closing the deal was minimized. Great job by all involved at Bob Ross. Michael Moore Centerville, OH More