Mercedes-Benz of Scarborough

Exceeded Expectations!! Simply stated, Prime Motor Cars will be my new home for all my vehicle needs. I drove 80 miles in blind faith for a minor repair on my E class. I hadn Simply stated, Prime Motor Cars will be my new home for all my vehicle needs. I drove 80 miles in blind faith for a minor repair on my E class. I hadn’t read any reviews, and thought all dealerships deserve at least one chance. I’m glad I drove an hour and a half to Scarborough. Service was waiting at the bay door, and promptly presented me with my estimate. Then my service advisor Nick turned me loose in the waiting area, where had I stayed an hour longer and had access to some good scotch, I would have made the trip home in a new vehicle. All the people I came into contact with were very pleasant, friendly, and most accommodating. When I got my vehicle back, nothing was out of place, but more importantly, as clean as I brought it. No scratches from laptops, or vacuum hoses. All in all a great experience! More

third service third annual service, time to renew my prepaid maintenance contract Mohammad makes my drop off and pick up transactions easy entire staff engages me third annual service, time to renew my prepaid maintenance contract Mohammad makes my drop off and pick up transactions easy entire staff engages me and holds conversations at drop off and pick up More

Absolutely amazing. The best type of customer service one could ask for when bringing a vehicle in for service. I was able to loan a car to make it into work on time and The best type of customer service one could ask for when bringing a vehicle in for service. I was able to loan a car to make it into work on time and everything. Thank you all! More

New tire and steering wheel tilt stuck New tire needed no problem. ....big problem..our steering wheel would not change positions. ..Mohamad had the knowledge of fixing it without the need New tire needed no problem. ....big problem..our steering wheel would not change positions. ..Mohamad had the knowledge of fixing it without the need for a new motor...we really appreciate his servive More

CPO car purchase I was able to choose my sales rep on the dealer website so I could email her and set up an appt - that was key for me - no waste of my time waiting f I was able to choose my sales rep on the dealer website so I could email her and set up an appt - that was key for me - no waste of my time waiting for a sales person. Sandy was matter of fact and didn't play games with me. Of course, it took time to get the price worked out and the deal negotiated, but I left with what I wanted! More

Service appointment 10/2018 Very helpful staff. Loved the pickup and delivery service. They kept me informed all the way. Xxxxx Xxx xcc xxxxxx zzzzzzz mmm nnnnn bbbbb vvvvv Very helpful staff. Loved the pickup and delivery service. They kept me informed all the way. Xxxxx Xxx xcc xxxxxx zzzzzzz mmm nnnnn bbbbb vvvvv More

Very friendly, easy to talk too. Spencer is very helpful I like to dicker prices and have fun at the same time. I also appreciate getting a good deal. Spencer and Rob helped make this happen. I like to dicker prices and have fun at the same time. I also appreciate getting a good deal. Spencer and Rob helped make this happen. More

Smart Car Experts I haven't seen an operation this busy that is so well organized. My guide through the entire process was Nicholas. He made the entire experience easy I haven't seen an operation this busy that is so well organized. My guide through the entire process was Nicholas. He made the entire experience easy to understand and was quite the gentleman. More

Always a great experience This dealership understands customer service! I went in for a service that was projected to take 5-6 hours so they were going to give me a loaner as I This dealership understands customer service! I went in for a service that was projected to take 5-6 hours so they were going to give me a loaner as I live almost 2 hours away, when I got there they realized my car only needed a smaller faster service so I didn't need the loaner but I did have my 17 month old with me :( they said it would be an hour and a half they got me out of there in an hour and they were sooo busy!! Nothing but great things to say and even though they were so busy the man I dealt with in service Mohammed(sp) was kind enough to explain to me the difference in services and answer all my questions and I never once felt rushed. All in all they continue to impress me More

Great management and service, Service is professionally and outstanding. Management runs a terrific dealership. Dan Doucette and service manager do a pleasure to work with when a p Service is professionally and outstanding. Management runs a terrific dealership. Dan Doucette and service manager do a pleasure to work with when a problem arrises. More