Russell & Smith Honda

Excellent Customer Service by David ly Excellent customer service, very knowledgeable about the cars, communication skills are fantastic, the Best car Salesman I ever dealt with in my car b Excellent customer service, very knowledgeable about the cars, communication skills are fantastic, the Best car Salesman I ever dealt with in my car buying experience. More

Great service I took my car in for regularly scheduled maintenance. I was checked in on time, the work was completed with in an hour and a half, and Andy was very h I took my car in for regularly scheduled maintenance. I was checked in on time, the work was completed with in an hour and a half, and Andy was very helpful. He explained the work that had been done and what I would need at my next service. The original sales experience was very pleasant, and the service was as well. More

Nice service Mr. Parham Payrovi was very nice and warm, giving me several valuable suggestions. And the replacement service of my two rear tires was faster than I Mr. Parham Payrovi was very nice and warm, giving me several valuable suggestions. And the replacement service of my two rear tires was faster than I expected. More

Fast service and helpful staff! Brought my car in for service and it was handled in a timely manner. Got my car back and the initial service was completed fine, but there was a litt Brought my car in for service and it was handled in a timely manner. Got my car back and the initial service was completed fine, but there was a little defect caused elsewhere as a result. Brought my car back and it was fixed within 10 minutes, no big deal. Only thing keeping this review from being a 5 star is that the service advisor I worked with sent me a text asking how my car was doing after the initial service. I told him about the little defect that was a result of the service and he didn't respond to me for a whole day (mind you I replied to his text within five minutes and it was around 2 PM, so they weren't closing anytime soon either). The day after he texted me again, but to complete a survey for him. Completely ignoring what I told him, so that's the one star loss. Everything after was fine though, maybe just work on their communication skills. More

sales and Costco contact were friendly and clear I was very shaken after wrecking my dear old Honda but I’m so happy with my new one! My sales team David and Alan are the sweetest! I just wish the fi I was very shaken after wrecking my dear old Honda but I’m so happy with my new one! My sales team David and Alan are the sweetest! I just wish the finance folks were a little clearer about the protection costs outside of the extended warranty. More

Very good experience Great service. Acceptable price. But the service guy serve the guy who came later than me first. THen I have to wait for another ten minutes. Great service. Acceptable price. But the service guy serve the guy who came later than me first. THen I have to wait for another ten minutes. More

excellent service last Saturday, I went Honda service center for state inspection. the processing is really fast. I would like to thank parham payrovi for his professio last Saturday, I went Honda service center for state inspection. the processing is really fast. I would like to thank parham payrovi for his professional helps. More

Excellent Customer Service I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolutio I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolution. I started experiencing this problem in March 2018, I was upset, I just purchased this car in October 2017, I was getting the run around about this problem. I was told they were ordering a part for my car, I did not hear from anyone about this part. I had to contact Misty about this problem, she was great, that's when I received a call on April 09, stating the part was in. I went to Honda they said, I didn't need a part. The light came back on in November, at this point I was done with Honda. I decided my next vehicle will be purchased somewhere else. Mike changed this bad experience into a great experience. He explained everything to me about my car, I did need a part for my car, that's what I was told at the beginning. What was so hard for this matter to be resolved. Thank you, Mike for everything. My problem is finally resolved thanks to you. More