Gunn Acura

Routine maintenance Everyone in the Gunn Acura service department was outstanding. Brandon Saenz was the service manager that took care of me. They performed the requir Everyone in the Gunn Acura service department was outstanding. Brandon Saenz was the service manager that took care of me. They performed the required maintenance as discussed and informed me of other recommended maintenance items. I’m very pleased with the service I was provided. More

Service As always, this dealership provides excellent service with a smile. I take my vehicle here for all service and am never disappointed! Thank you for y As always, this dealership provides excellent service with a smile. I take my vehicle here for all service and am never disappointed! Thank you for your friendly, prompt service! More

Horrible business I purchased a Toyota Venza back in 2014. It was my first purchase from a dealer, and I was inexperienced. As you can imagine, they tried to sell me di I purchased a Toyota Venza back in 2014. It was my first purchase from a dealer, and I was inexperienced. As you can imagine, they tried to sell me different products with the car including an extended warranty. To sell their product, they offer a 50% refund if you don't use the warranty, but they don't mention some important details. You need to contact right after the expiration within 3000 miles, otherwise they don't refund you. Neither they haven't mentioned that when they offer the warranty, nor it was written in the documents they provided. Once I found out this, I mentioned what has happened, and how I was not informed about this detail. The dealer who sold me the car send me some documents to fill, so they can investigate. I hoped that they would be helpful, and I have sent the documents. But it took months to get a respond. First, they said 4-6 weeks for processing the application. But it took much longer. Later, it started getting more frustrating. I was redirected from one person to another until I find a finance manager. It took another couple of months to send documents wait response and send some other documents. Sometimes I send same documents even I have sent them before. After a long journey, they told me they will not refund. I don't know what should frustrate more, not getting the promised refund, or dealing with that for such a long time and wasting my time. I definitely do not recommend this dealership. They are lying to sell their products. I would give zero star, but unfortunately it is not available. More

Service Department st Gunn Acura Gunn Acura Service Department has always been on point overall with me ! I may not always wanna here what they determine but They are always very cou Gunn Acura Service Department has always been on point overall with me ! I may not always wanna here what they determine but They are always very courteous and professional in their delivery of information to me! I buy my Acura's from Gunn Acura as well My Awesome New car Salesman Name is Andrew "D"Souza And My My Service Advisor is Dale Thomas. Dale is Such A Gentleman always A big smile , Very Professional, always kind & very courteous He makes me know I am a valued customer , Dale always dressed business appropriate! And let me not leave out Matt the New Car sales Manager, Matt Bousson is so genuinely awesome he has great character and is a huge asset to the Gunn Brand story in my opinion These Gentleman combined keep My husband and I returning back to this gunn Acura dealership even as we have moved across the states being A US Navy family! So kudos keep up The Hardwork "Stay Customer Focused, & Service Driven " Very Respecfully, Mr & Mrs. Leonard (2018 Acura TLX) More

Oil change The staff as usual was very helpful & courteous. We have purchase 5 vehicles from Gunn Acura & are very pleased with our Acura’s. The service was grea The staff as usual was very helpful & courteous. We have purchase 5 vehicles from Gunn Acura & are very pleased with our Acura’s. The service was great. More

Service department The appointment initially started off not so good, I called to make a appointment a week prior to the scheduled date. An employee at the dealership en The appointment initially started off not so good, I called to make a appointment a week prior to the scheduled date. An employee at the dealership ensured me that I would have a loaner car. To my surprise at the appointment there was no loaner car to lend me. I had to call to rearrange my work schedule due to the lack of a vehicle that day. The service tech Javier secures me a shuttle to my place of residence fairly quick to remedy the situation. After about $450 in service work on my vehicle the the problem is still there. The same service tech Javier followed up with me and I informed him that the problem with the car still remains. He admittedly apologized and book me a appointment to have the vehicle looked at again. He also informed me that he would secure a loner vehicle for me. More

A1 and pre-road trip maintenance. Mr. Fernandez always provides outstanding service - detailed explanation is to my level of understanding - professional demeanor, attitude - exudes be Mr. Fernandez always provides outstanding service - detailed explanation is to my level of understanding - professional demeanor, attitude - exudes belief in quality of product, service leaves me feeling safe and confident. More

oil change Our car notified us that we needed the A-1 service. Which is an oil change and a multi-point inspection. We also needed the windshield washer cap and Our car notified us that we needed the A-1 service. Which is an oil change and a multi-point inspection. We also needed the windshield washer cap and wipers replaced. Our service advisor forgot both on 15 Jan 2019. I was able to catch the windshield wiper cap and got that replaced. However the windshield wipers we didn't realize until it started raining on the way home and it was still streaking. So unfortunately my wife is having to go up there again today to get the wiper inserts replaced. That is an Acura specific item that we cannot purchase aftermarket. Garrett is off today but the service advisor Jack did say they will take care of that in the drive through with my wife when she arrives around 10:45am 16 Jan 2019. So hopefully she's not having to sit for a couple of hours especially when I set up the initial appointment two weeks ago with a loner car. update. Service advisor Jack and service manager Philip replace both front and rear windshield wipers in the service Lane drive-thru at no cost my wife said it was extremely fast. They also apologize for the inconvenience and us having to drive back. We are happy campers More

Accurate and efficient assessment This was a definite unexpected and major repairs. Javier helped me look at my options and empowered me in my decision making. Fair and I trust the wor This was a definite unexpected and major repairs. Javier helped me look at my options and empowered me in my decision making. Fair and I trust the work. More

Top Notch I just want to thank Garrett for his help when I went to get my oil changed. I was able to get in 30 minutes earlier than my original appointment. I w I just want to thank Garrett for his help when I went to get my oil changed. I was able to get in 30 minutes earlier than my original appointment. I was given a list of recommended maintenance but there was NO pressure to get the services done. More