Bay Ridge Subaru

Service for Battery Issue My experience was a good one. I got there on time and they took my car back and kept me informed. Did not have to wait long and they resolved the is My experience was a good one. I got there on time and they took my car back and kept me informed. Did not have to wait long and they resolved the issue. More

2020 Subaru Forester purchase My previous experiences with car dealerships were not pleasant. So my visit to Bay Ridge Subaru began with much apprehension. But I became comfortable My previous experiences with car dealerships were not pleasant. So my visit to Bay Ridge Subaru began with much apprehension. But I became comfortable thanks to salesman Andre Azuza’s no hard sell approach. We discussed the vehicles that were available at the price minus the TrueCar discount. After a little negotiating we agreed on a fair price for my 2020 Forester Premium. During the 2 week wait for the car to be delivered to the dealership, Andre called a few times to keep me updated. On the day I picked up my new Forester, the transaction went smooth thanks to his prep work with my insurance company. Then he diligently spent a good hour with me in the car going over all the features and settings. All together I drove off with my new Subaru less than 2hours after I walked in to pick it up. Thank you Andre, so far, so good for Bay Ridge Subaru! More

Warranty service I went for a warranty wiper blade replacement and he tried to immediately charge me for the service. This service was clearly listed as warranty for I went for a warranty wiper blade replacement and he tried to immediately charge me for the service. This service was clearly listed as warranty for 3 years. He never even confirmed if my vehicle was still in warranty before trying to charge me. More

Oil change and State inspection 4 hours there and they didn't even do the oil change, only inspection. They forgot my car in the back an never came and got me. They did not tell me t 4 hours there and they didn't even do the oil change, only inspection. They forgot my car in the back an never came and got me. They did not tell me that the oil change was not going to be performed and let me sit there 4 hours for a state inspection- unacceptable. More

Good Customer Service This is the fourth time in two months that I brought my 2004 Subaru Forester in for service because the Check Engine light was on. Each time repairs This is the fourth time in two months that I brought my 2004 Subaru Forester in for service because the Check Engine light was on. Each time repairs were done. I'm thankful that the labor costs have been waived recently, saving me a lot of money. I have also appreciated that Michael has explained why a definitive solution has been elusive. In addition, I like that Michael has demonstrated good customer service by being apologetic for the recurrence of the problem and for recognizing that I've had to spend extra time bringing my car in each time. More

Brake Replacement I was taken in immediately and received my car back within 3 hours. An amazing dealership. Not only do they sell an amazing product but provide an out I was taken in immediately and received my car back within 3 hours. An amazing dealership. Not only do they sell an amazing product but provide an outstanding service experience. More

The staff was attentive and took care of the problem right Overall, the staff was attentive and answered my questions when i arrived. I told the assistant what I needed done on my car and they quickly moved to Overall, the staff was attentive and answered my questions when i arrived. I told the assistant what I needed done on my car and they quickly moved to get my car serviced. More

Very attentive You quickly scheduled us for check engine & ABS warning lights. The work was done thoroughly and under warranty. You kept in touch with us through the You quickly scheduled us for check engine & ABS warning lights. The work was done thoroughly and under warranty. You kept in touch with us through the entire job. New waiting area is great too. More

Always a great experience at Bay Ridge Subaru service center NYS inspection and oil change done quickly. The multi-point inspection they provide is a wonderful service as well. Michael is always a pleasure to de NYS inspection and oil change done quickly. The multi-point inspection they provide is a wonderful service as well. Michael is always a pleasure to deal with. This is my go to location for reliable, friendly, and efficient service. More

Very satisfied. I got an invitation to fix an airbag on Subaru recall. Bay Ridge Subaru took care of it in a very professional manner. Moreover, I was able to pick up I got an invitation to fix an airbag on Subaru recall. Bay Ridge Subaru took care of it in a very professional manner. Moreover, I was able to pick up the vehicle on the same day. Very satisfied. More